Service Manager - Heating, Ventilation, and Air Conditioning Rohde Air Conditioning & Heating - 5.0 Temple, TX Job Details Full-time $85,000 - $130,000 a year 5 days ago Benefits Fuel card Company truck Health insurance Dental insurance Paid time off 401(k) 4% Match Vision insurance 401(k) matching Employee discount Life insurance Qualifications Teamwork Field service Employee relationship building Ventilation system maintenance Team development Driver's License Refrigeration Equipment maintenance Full Job Description Company Overview Rohde Air Conditioning & Heating is a dynamic and customer-focused HVAC company dedicated to delivering top-quality heating, ventilation, and air conditioning services. Founded in 2015, we prioritize integrity, accountability, and continuous growth as we serve residential and commercial clients within our local community. Overview We are seeking an energetic and detail-oriented Service Manager specializing in Heating, Ventilation, and Air Conditioning (HVAC) to lead our service team. This pivotal role involves overseeing daily operations, ensuring exceptional customer service, and maintaining high standards for system repairs, maintenance, and installations. The ideal candidate will possess a strong mechanical background, excellent leadership skills, and a passion for delivering reliable HVAC solutions. Duties

• Lead, coach, train, and develop HVAC service technicians
• Build a positive, accountable, team-oriented department culture
• Conduct team meetings, coaching sessions, and performance reviews
• Set clear expectations and support technicians in reaching their performance goals
• Monitor productivity, efficiency, quality, and customer service performance
• Review service calls, callbacks, warranties, customer concerns, and quality-control issues
• Assist technicians with complex diagnostics and technical challenges
• Coach technicians on communication and the professional presentation of repair and replacement options
• Partner with dispatch and office teams to improve scheduling and efficiency
• Track service revenue, average ticket, conversion rates, callbacks, maintenance opportunities, and other KPIs
• Identify opportunities to improve revenue, gross profit, and overall department performance
• Help recruit, interview, onboard, and train service technicians
• Maintain appropriate staffing levels as the company grows
• Ensure vehicles, tools, equipment, and inventory are properly maintained
• Promote a strong safety culture and ensure company procedures are followed
• Resolve escalated customer concerns professionally and promptly
• Collaborate with installation, sales, maintenance, and office departments
• Improve service processes, policies, procedures, and standard operating practices
• Maintain high standards for professionalism, communication, appearance, and workmanship Experience
• At least 5 years of HVAC service experience
• Previous experience as an HVAC service manager, field supervisor, team leader, or in a similar management role strongly preferred
• Strong knowledge of residential HVAC systems, diagnostics, repairs, airflow, electrical systems, and refrigeration
• Ability to troubleshoot complex HVAC issues and support technicians in the field
• Proven leadership and people-management skills
• Ability to coach employees while maintaining accountability
• Strong communication, organization, and follow-through
• Comfort using financial and operational KPIs to manage performance
• Strong customer service and conflict-resolution skills
• Ability to succeed in a fast-paced, growing environment
• Valid driver's license and acceptable driving record
• EPA certification preferred
• Experience with HVAC service software and dispatch systems preferred The Right Candidate Will
• Take ownership of results
• Lead by example
• Build trust while holding people accountable
• Enjoy coaching and developing others
• Earn the respect of experienced technicians
• Understand that excellent customer service and profitability work together
• Use data and KPIs to improve performance
• Stay organized and follow through on commitments
• Look for solutions instead of excuses
• Want to build and improve a department—not simply maintain one
• Be excited to grow with the company long term Join us to lead a passionate team dedicated to delivering reliable comfort solutions!

We're committed to supporting your professional growth through ongoing training opportunities while fostering a positive work environment built on trust and integrity. If you thrive in a fast-paced setting where your technical expertise makes a real difference—apply today!

Pay:

$85,000.00 - $130,000.00 per year

Benefits:

401(k) 4% Match Company truck Dental insurance Employee discount Fuel card Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person