Customer Service Manager

Customer Service ManagerWe are partnering with a manufacturing company in the Bristol, CT area to hire a Customer Service Manager. Based on general knowledge.

Key Responsibilities:

Lead and support a team of Customer Service Coordinators and Representatives.

Manage customer projects from order entry through production and shipment.

Ensure project accuracy, on-time delivery, and high customer satisfaction.

Provide daily guidance, workflow oversight, and troubleshooting support for complex projects.

Help coordinate team workload and resolve project-related issues.

Maintain accurate project data and documentation.

Manage higher-complexity projects and key customer relationships.

Partner with Sales, Technical, Production, Shipping, and Purchasing to keep projects moving efficiently.

What We're Looking For:

At least 3 years of experience in commercial construction or manufacturing.

Comfortable acting as a team lead, including managing workflow and troubleshooting difficult projects.

Strong ERP and Microsoft Office skills.

Excellent communication, organization, and cross-functional collaboration skills.

If you're interested in learning more, please apply today or contact Kelsey Ryan at Robert Half. Kelsey.

Ryan@roberthalf(.com)