A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
Step into a growing, PE-backed residential services operation based in Lorton, VA, where work-life balance matters and leadership development is built into the culture. In this HVAC Service Manager opportunity, you'll help drive profitable, customer-first service operations while mentoring teams and improving performance through data and process. Qualifications and responsibilities for this HVAC Service Manager position include: 5+ years of hands-on HVAC service experience; 2+ years HVAC management experience Residential HVAC experience required; avoid candidates with job-hoppy backgrounds Drive profitability and customer satisfaction through exceptional service Evaluate, schedule, and manage service work to maximize manpower utilization, profitability, and operational efficiency Develop and oversee departmental budgets; order and allocate materials and equipment for scheduled jobs Oversee dispatching, scheduling repairs and maintenance, and resolve customer issues promptly Review payroll records, ensure crews have tools and well-maintained equipment, and guide crews for quality workmanship Ensure safety protocol adherence; available for evenings and weekends as needed
Salary:
$90,000 - $100,000 per year, weekly paychecks.
Benefits:
MDV, HSA, FSA, short-term life insurance, PTO (1-2 weeks negotiable), and a quarterly bonus. DAVRON is the leading Headhunter and Executive Search firm for Engineering, Architecture, Construction and Manufacturing professionals nationwide. Our recruiters have direct communication with hiring managers allowing us to get you in front of company decision makers. You also receive one-on-one interview preparation and insider coaching from staffing experts to help you every step of the way. We want to see you thrive in challenging work environments that bring you excitement and prosperity in your career! Apply Now! Seeking an exciting and prosperous career path? Look no further! Apply now to join our team and take the first step towards an amazing career journey!
HVAC SERVICE MANAGER
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HVAC MANAGEMENT
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RESIDENTIAL HVAC
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SERVICETITAN
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EPA CERTIFICATION
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MON-FRI 8-5
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FULLY IN OFFICE
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DAILY SERVICE RADIUS
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INVENTORY TRACKING
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CUSTOMER SERVICE
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BUDGET MANAGEMENT
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PAYROLL REVIEW
Ref:
28444
Qualifications:
Step into a growing, PE-backed residential services operation based in Lorton, VA, where work-life balance matters and leadership development is built into the culture. In this HVAC Service Manager opportunity, you'll help drive profitable, customer-first service operations while mentoring teams and improving performance through data and process. Qualifications and responsibilities for this HVAC Service Manager position include: 5+ years of hands-on HVAC service experience; 2+ years HVAC management experience Residential HVAC experience required; avoid candidates with job-hoppy backgrounds Drive profitability and customer satisfaction through exceptional service Evaluate, schedule, and manage service work to maximize manpower utilization, profitability, and operational efficiency Develop and oversee departmental budgets; order and allocate materials and equipment for scheduled jobs Oversee dispatching, scheduling repairs and maintenance, and resolve customer issues promptly Review payroll records, ensure crews have tools and well-maintained equipment, and guide crews for quality workmanship Ensure safety protocol adherence; available for evenings and weekends as needed
Salary:
$90,000 - $100,000 per year, weekly paychecks.
Benefits:
MDV, HSA, FSA, short-term life insurance, PTO (1-2 weeks negotiable), and a quarterly bonus. DAVRON is the leading Headhunter and Executive Search firm for Engineering, Architecture, Construction and Manufacturing professionals nationwide. Our recruiters have direct communication with hiring managers allowing us to get you in front of company decision makers. You also receive one-on-one interview preparation and insider coaching from staffing experts to help you every step of the way. We want to see you thrive in challenging work environments that bring you excitement and prosperity in your career! Apply Now! Seeking an exciting and prosperous career path? Look no further! Apply now to join our team and take the first step towards an amazing career journey!
