Front Desk & Customer Service Coordinator - C4 Auto Detailing C4 Auto Detailing is looking for a friendly, organized, and dependable team member to help take care of our customers and keep daily operations running smoothly. This role is a great fit for someone who enjoys talking with people, takes initiative, and pays attention to details.

Responsibilities include:

Greeting customers and assisting with vehicle drop-offs and pickups. Answering phone calls, emails, and messages professionally. Scheduling appointments and sending confirmations and reminders. Following up with customers after their service to ask about their experience and address questions. Reconnecting with past customers about maintenance appointments and additional services. Following up on estimates and inquiries to help customers book. Learning our detailing, ceramic coating, PPF, and window tint services so you can explain options accurately. Preparing estimates and invoices using approved pricing, collecting payments, and tracking deposits. Keeping customer records, vehicle information, and service notes accurate. Coordinating with the shop team before providing progress updates or pickup times. Requesting reviews and bringing customer concerns to management promptly. Keeping the reception area clean and helping with basic office tasks and supply tracking.

Requirements:

Strong communication and customer service skills. Reliable attendance, punctuality, and a professional appearance. Ability to stay organized, manage multiple tasks, and follow through. Comfort using computers, scheduling software, email, and phone systems. Willingness to learn, accept feedback, and work as part of a team. Respect for customer privacy and care when handling payments and vehicle keys. Previous customer service or office experience is a plus. Automotive knowledge is helpful, but a positive attitude, dependability, and a willingness to learn are essential.

Pay:

$14.50 - $15.50 per hour

Benefits:

Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off

Work Location:

In person