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C
Confidential
Customer Service Coordinator
Career Insights for Customer Service Supervisor
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Scorecard
Based on Washington data
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What they do
A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$60,332 / year median in Washington
-1% projected decline
Job Description
We're looking for a highly organized, customer-focused, and detail-oriented Customer Service & Brand Coordinator to support the day-to-day operations across four better for you snack brands. This role is primarily focused on delivering exceptional customer service and administrative support across our brand portfolio. Candidates with an interest in or experience with social media coordination are encouraged to apply — social media support will be a valued secondary function of this role. Customer Service (Primary Focus) Serve as the first point of contact for customer inquiries via email, social media messages, and other channels Respond to customer questions related to orders, shipping, product information, and general support in a timely and professional manner within our ecommerce platform Document recurring customer issues and provide feedback and reporting to leadership Coordinate with operations and fulfillment teams to resolve customer concerns efficiently Maintain customer satisfaction standards and response-time goals across all four brands Build positive relationships with customers, fans, and brand advocates Monitor brand mentions and flag customer concerns or product feedback to the appropriate internal teams Administrative Support Manage scheduling, coordination, and administrative tasks across multiple brands Maintain organized documentation of customer interactions, issue tracking, and resolutions Assist with cross-functional coordination between marketing, operations, and fulfillment teams Support product launches, promotions, and campaign execution from an operational standpoint Help maintain brand assets, files, and internal documentation Social Media Coordination (Secondary / Plus) Schedule and publish content across Instagram, Facebook, and other platforms as needed Engage with followers through comments and direct messages to support community management Assist with content calendar maintenance in partnership with the marketing team Monitor brand mentions and social conversations Support influencer coordination and user-generated content efforts on an as-needed basis