A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
Service Manager | Kent, WA Full-Time | Salaried | $90,000-$110,000 Annually Every day, our Service Managers keep restaurants, cafés, and healthcare facilities across the Pacific Northwest running clean, stocked, and ready to serve their own customers. We're looking for a hands-on leader to run that operation in
Kent:
someone who builds a strong team, holds people accountable, and grows the business through relationships customers can trust. As Service Manager, you'll lead District Managers, CSRs, and Route Relief staff; own route execution and safety; and drive retention, renewals, and organic growth across your market.
WHAT YOU'LL DO
Team Leadership Lead, coach, and develop District Managers, CSRs, Route Relief employees, and service-support staff. Recruit, onboard, train, certify, and retain a dependable service team. Conduct route rides, customer visits, one-on-ones, and performance reviews Route & Operations Oversee daily route execution, staffing, scheduling, and route coverage. Partner with production, warehouse, sales, and billing to resolve operational challenges. Champion New System's Zero Accident Culture and ensure compliance with all safety and driving requirements. Customer Retention & Growth Build strong customer relationships and quickly resolve service concerns. Identify at-risk accounts, lead retention and contract-renewal efforts. Drive organic growth, route sales, and account expansion. Performance Ownership Monitor and act on customer retention, redates, credits, accounts receivable, inventory, route profitability, and safety results.
WHAT YOU BRING
5+ years of leadership, route service, operations, or B2B customer-service experience. 3+ years of direct people-management experience. A track record of developing employees, improving performance, and retaining customers. Strong communication, organization, problem-solving, and conflict-resolution skills. Comfort reviewing operational and financial performance reports. A valid driver's license and an acceptable driving record. Flexibility for early mornings and hours based on operational needs. Experience in linen, uniform, facility services, distribution, transportation, hospitality, or route-based operations is a plus.
COMPENSATION & BENEFITS
The annual salary range is $90,000-$110,000, based on experience and qualifications. Benefits include medical, dental, and vision insurance; retirement benefits; paid vacation, sick leave, and holidays; insurance programs; professional development; and a company vehicle or vehicle allowance where applicable. Final benefit details and eligibility are provided during the hiring process.
OUR VALUES
We Do the Right Thing Passionate and Dedicated We Get It Done Choose a Positive Attitude Customer Focused Zero Accident Culture Sustainably Focused New System Linen Service is an equal opportunity employer. If you're a proven leader who enjoys developing people, strengthening customer relationships, and building successful operations, we encourage you to apply
