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The UPS Store 4950

Customer Service/Sales Associate

Entry-Level JobVerifiedNo experience needed

Career Insights for Customer Service Representative (General)

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Based on Arizona data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$38,126 / year median in Arizona

-12% projected decline

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Job Description

Overview The UPS Store Sales Associate job typically involves assisting customers with a variety of services, including shipping and packing, printing, and mailbox rentals. They are responsible for providing excellent customer service, answering questions, and selling various products and services. Additionally, they may be responsible for maintaining the store's cleanliness and inventory. We are seeking a dedicated and enthusiastic Customer Service Sales Representative to join our team. This role is essential in providing exceptional service to our customers, ensuring their needs are met and enhancing their overall experience. The ideal candidate will possess strong communication skills, a positive attitude, and a passion for helping others.
Key Responsibilities:
Customer Service Greeting customers, assisting with their needs, and providing friendly, efficient service. Shipping and Packing Processing packages for shipping, assisting with packing, and providing appropriate packaging materials. Printing and Document Services Assisting with printing, faxing, and binding. Sales Promoting and selling the store's products and services, including mailboxes, shipping supplies, and printing services. Inventory and Store Maintenance Maintaining a clean and organized store environment, stocking shelves, and managing inventory. Point-of-Sale Operations Using point-of-sale systems to process transactions, rings sales, and manages customer accounts.
Required Skills and Qualifications Qualifications Excellent Communication and Customer Service Skills:
Ability to interact professionally with customers and address their needs.
Computer Skills:
Proficiency with computer and internet skills, including Microsoft Office and POS systems.
Sales and Up-selling Skills:
Ability to promote and up-sell products and services.
Packing and Shipping Experience:
Familiarity with packing procedures and shipping options.
Physical Requirements:
Ability to lift up to 50 pounds and stand for extended periods.
Education:
High school diploma or GED is typically required.
Prompt, Reliable, and Responsible:
Demonstrates reliability and a strong work ethic.
Teamwork:
Ability to work effectively in a team environment. If you are passionate about customer service and eager to contribute to a dynamic team, we encourage you to apply for this exciting opportunity.
THIS POSITION IS REQUIRED TO WORK EVERY SATURDAY. THIS IS A SEASONAL POSITION.
Job Types:
Part-time, Seasonal Pay:
$15.50 per hour Expected hours: No less than 20.0 per week
Benefits:
Employee discount
Work Location:
In person

Benefits

  • Dental Insurance
  • Discounts/Reimbursements