We are looking for a Customer Service Representative to support a busy call center operation in Bonsall, California. This Long-term Contract position is ideal for someone who enjoys helping customers, managing high-volume phone activity, and ensuring accurate order processing. The person in this role will serve as a key point of contact for incoming inquiries while also assisting with outbound communication to support service and order needs.

Responsibilities:

• Handle a steady volume of incoming customer calls with professionalism, accuracy, and a service-focused approach.
• Place outbound calls as needed to follow up on customer questions, confirm details, or provide updates.
• Enter customer orders and service information into internal systems with close attention to detail.
• Respond to customer inquiries by providing clear information, resolving routine issues, and escalating more complex concerns when appropriate.
• Maintain accurate records of conversations, requests, and transactions to support efficient service delivery.
• Coordinate with internal team members to address customer needs and help ensure timely resolution of open items.