Call Center Specialist - Spanish Bilingual KCS, Inc. - 4.0 Buena Park, CA Job Details Full-time $23 - $25 an hour 1 hour ago Benefits Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Paid time off Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Spanish Microsoft Outlook Customer service Spreadsheets HIPAA SharePoint Clinical confidentiality policies Full Job Description Are you passionate about making a meaningful impact on community health? We're seeking a dedicated Call Center Specialist to join our dynamic team. As a Call Center Specialist at KCS, you'll play a pivotal role in delivering exceptional patient care by managing calls, scheduling appointments, providing compassionate support, and ensuring seamless communication across departments—all while upholding HIPAA standards.

KCS COMPENSATION AND BENEFITS

Medical, Dental, Vision, and Life Insurance Vacation, Holiday, and Sick Leave Pay 401(k) Retirement Plan Long- and Short-Term Disability Insurance Flexible Spending Account Employee Assistance Program KCS is an Equal Opportunity Employer and does not discriminate on the basis of race, ethnicity, religion, gender, age, physical disability, and sexual orientation. KCS participates in E-Verify to confirm the employment eligibility of all new hires. As part of our hiring process, we will verify your eligibility to work in the United States using E-Verify.

MINIMUM REQUIREMENTS

Bilingual in Spanish preferred Ability to work in a fast-paced environment, and to multi-task Excellent interpersonal, verbal, written communication skills Proficient in Microsoft Office Suite (Excel, Word, SharePoint, Outlook, and other required software) Ability to recognize and maintain confidentiality of information as appropriate The duties of this position will include: Promptly answer all incoming calls and route to appropriate staff. Schedule, reschedule, and cancel patient appointments, ensuring accurate data entry and efficient use of clinic resources. Remind patients of their appointments and update patient demographics as needed. Registers all patients per registration protocols over the phone. Provide information about the health center's services, programs, and operation hours to callers. Explain and promote available services by consulting, gathering information, and evaluating patient needs. Work closely with other departments on appointment scheduling to ensure smooth patient flow and reduce patient wait time. Handle patient inquiries and concerns with empathy and professionalism, consulting managers when necessary. Maintain confidentiality and comply with all HIPAA regulations regarding patient information. Respond to patient inquiries, requests, disputes, and route to the appropriate department or staff. Document call interactions, outcomes, and follow-up actions within the electronic health record (EHR) system. Fulfill other duties and responsibilities as needed and assigned.

KCS MISSION STATEMENT

To provide client centered, culturally inclusive, expert care to directly improve the well-being of underserved communities and individuals through healthcare, social services, and community programs.

ABOUT KCS

At KCS Health Center, we're more than just a clinic - we're a community-driven force dedicated to transforming lives. Located in the heart of Orange County, our non-profit organization is committed to providing top-tier healthcare, social services, and community programs to the underserved population. We believe in delivering expert care with compassion, respect, and inclusivity at the forefront.

THANK YOU FOR CONSIDERING KCS!

KCS appreciates you looking at us for a possible next step in your career - as well as offering an opportunity to make a true impact on the greater good. We look forward to speaking with you soon and perhaps welcoming you to our team!

Job Type:

Full-time Pay:

$23.00 - $25.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Experience:

Customer service: 2 years (Preferred)

Language:

Spanish (Required)

Work Location:

In person