Wareholuse Client Services Coordinator (CSR) Midway Staffing

• 3.6 Buena Park, CA Job Details Temp-to-hire $19.75 an hour 3 hours ago Qualifications High school diploma or GED Full Job Description Client Services Coordinator Location
• Buena Park Shift
• 1st Hours
• 7:00 AM
• 3:30 PM Pay
• $19.

75 Overview The Client Services Coordinator (CSC) is responsible for providing clients with a high quality, professional client experience. The CSC acts as a liaison between the client and Saddle Creek, assists client on all issues, answers questions, investigates and resolves a wide array of client questions and concerns using a variety of systems and offers solutions in a positive manner. This position will be expected to establish and maintain effective working relationships with associates, other agencies, clients and the public.

Responsibilities:

Communicates with the customer verbally and in writing with a professional and positive attitude. Support client relationship by becoming an extension of our client's business Build strong rapport with partners with managing relationships, setting expectations and status communication Assist clients with questions, offer solutions, researches issues and provides status updates Enter, review, coordinate and track progress in all client requested enhancements and issues tracking Proactively identify process improvements that enhance the Client experience and streamlines operations Maintains service reports that are shared with the client that give visibility into volumes, SLAs, etc. Participates and presents on client meetings as needed. Communicates client requested projects with the operation (Kitting, Receiving, etc.) Coordinates and provides professional communication with clients, client's retailers, and SCLS vendors; Supports parcel requests and issues from carrier or client and escalates as needed. Oversees CRM and dispatches tickets appropriately Supports new client implementations/enhancements as needed. Ability to navigate warehouse systems as needed for client requests Qualifications Education/Experience Associates' Degree preferred High School Diploma or GED required. Must have at least six (6) months of experience in a customer service role. Experience with working with a warehouse management systems (WMS) is preferred. Client Services Coordinator (cont.) Knowledge, Skills and Abilities Excellent communication both verbally and in writing, especially through e-mail and over the phone Strong interpersonal skills Comfortable presenting in front of others Good problem solving and prioritizing skills Ability to effectively manage and resolve conflict Attention to detail to prepare and maintain accurate records and reports Ability to follow both written and verbal instructions Technology savvy Proficiency with Microsoft Outlook, Word, Excel, & knowledge of PowerPoint are preferred Comfortable working in both office and warehouse environment with wide temperature ranges Ideal candidate has excellent communication skills and excels in collaborating and engaging with others all levels of the organization. #zr