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Customer Service Representative
Career Insights for Customer Service Representative (General)
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Scorecard
Based on California data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$42,494 / year median in California
-9% projected decline
Job Description
Customer Service Representative
Carlsbad, CA Temporary $20.00 - $25.00/hr Onsite Job Description Ultimate Staffing is actively seeking an experienced Customer Service Representative to join their client's team in Carlsbad, alifornia. This is an exciting opportunity for a detail-oriented individual who is passionate about delivering exceptional customer service and thrives in a fast-paced environment.
Responsibilities:
Responding promptly to customer inquiries through various communication channels.
Providing accurate information about products and services to ensure customer satisfaction.
Resolving product or service issues by clarifying customer complaints and offering appropriate solutions.
Documenting customer interactions and transactions, recording details of inquiries, complaints, and comments.
Maintaining a positive and professional attitude toward customers at all times.
Collaborating with team members to achieve customer satisfaction and maintain a cohesive work environment.
Continuously improving through feedback and actively seeking ways to enhance the customer experience.
Requirements:
Previous experience in a customer service role is preferred.
Strong communication and interpersonal skills.
Ability to handle challenging situations with patience and professionalism.
Proficiency in using computer systems and software applications.
Excellent problem-solving abilities and attention to detail.
Flexibility to adapt to changing priorities and multitask effectively.
Work Hours:
Monday to Friday, 8am - 5pm
Pay:
$20 - 25 per hour All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.
Job Reference:
JN -092026-430307
Benefits
- Dental Insurance