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Bell Textron Inc.

Field Service Representative - Camp Pendleton

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$42,494 / year median in California

-9% projected decline

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Job Description

Field Service Representative - Camp Pendleton (
Job Number:
344686 ) Description We're more than aviation experts, we're pioneers. We challenge what's possible. From breaking the sound barrier to advanced tiltrotor systems. Today, Bell is shaping the future of aviation through specialized engineering. And we want you. This position is onsite at MCAS Pendleton, California. Field Service Representative - Camp Pendleton Bell is seeking an experienced H-1 Upgrade Avionics Principal Field Service Representative (FSR) to provide technical, maintenance, and operational support for the H-1 aircraft platform (AH-1Z Viper and UH-1Y Venom) at MALS-39, MCAS, Camp Pendleton, CA. The Field Service Representative will serve as a technical liaison between Bell and the USG customer, providing on-site expertise in aircraft avionics, electrical systems, troubleshooting, maintenance, and sustainment. The ideal candidate will possess extensive hands-on experience maintaining and troubleshooting H-1 avionics and electrical systems and have a strong understanding of U.S. Marine Corps aviation maintenance practices. What you'll be doing as a
Field Service Representative:
  • Provide on-site technical assistance for AH-1Z and UH-1Y avionics and electrical systems. Also serve as a technical liaison between Bell and U.S. Marine Corps H-1 maintenance personnel. Maintain professional working relationships with military customers, Bell engineering personnel, and other H-1 program stakeholders.
  • Troubleshoot complex aircraft avionics, electrical, communication, navigation, mission, and integrated systems.
  • Assist maintainers with fault isolation and resolution of difficult or recurring aircraft discrepancies.
  • Provide technical guidance related to aircraft maintenance procedures, publications, drawings, wiring diagrams, and technical data.
  • Support aircraft maintenance, modification, inspection, and troubleshooting activities as required.
  • Research technical issues and coordinate with Bell engineering, logistics, product support, and other subject-matter experts to develop solutions.
  • Identify fleet trends, recurring discrepancies, reliability concerns, and potential product improvements.
  • Prepare technical reports and communicate field issues and recommendations to Bell engineering and program leadership.
  • Assist with implementation and validation of engineering changes, technical directives, modifications, and retrofit activities.
  • Provide informal on-the-job technical training and mentoring to customer maintenance personnel.
  • Travel as required to support H-1 aircraft operations, maintenance activities, detachments, exercises, and other program requirements.
Qualifications Skills You Bring to
This Role:
  • High school diploma or equivalent required; additional technical education or military aviation training preferred.
  • 10+ years of significant hands-on experience in military aircraft avionics/electrical maintenance with demonstrated ability to independently troubleshoot complex aircraft electrical and avionics discrepancies.
Experience troubleshooting aircraft avionics using wiring diagrams, schematics, engineering drawings, technical publications, test equipment, technical data, and fault-isolation procedures.
  • Extensive maintenance experience with Bell H-1 (UH-1Y, AH-1Z) military aircraft is preferred.
  • Previous U.S. Marine Corps H-1 avionics experience a plus. Former USMC 6324/6391 or equivalent H-1 avionics/electrical maintenance experience is a plus.
  • Familiarity with NAVAIR technical publications, Naval Aviation Maintenance Program (NAMP) procedures, technical directives, maintenance documentation, and aircraft configuration management is a plus.
  • Strong written and verbal communication skills are required. Must have the ability to effectively communicate technical information to maintainers, engineers, management, and military customers.
  • Ability to work independently in a field environment with limited direct supervision.
  • Ability to travel domestically and internationally as required.
  • Employment is contingent upon the candidate obtaining and maintaining a U.
S. Secret security clearance.
NOTE:
Bell/Textron Relocation Assistance is NOT available for this role. What we offer you in return:
  • 80 hours of Personal Time Off (PTO)
  • 120 hours Vacation time
  • 12-13 paid holidays per year
  • 6 weeks parental leave
  • Tuition reimbursement
  • Competitive salary
  • Comprehensive health insurance
  • Access to more than 11 Employee Resource Groups
  • And so much more
NOTE:
Bell/Textron Relocation Assistance is NOT available for this role. It's time to make your mark on the future of aviation. Join us on this mission, and let's make history together. We are on a journey to amplify innovation, cultivate purpose and bridge experiences by fostering a culture that is driven by unique perspectives, voices and values .
AI Readiness:
Textron expects employees to use AI-enabled tools responsibly and effectively. Candidates should be comfortable learning and applying these tools, evaluating AI-generated output with sound judgment, and using AI in line with company policy and ethical standards. Prior experience with specific tools is not required — we value curiosity, adaptability, and good judgment. Textron's compensation package includes competitive base pay and provides eligible employees with benefit programs. Benefits may include health insurance and prescription plan coverage, dental insurance, family building benefits, vision insurance, mental health resources, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and programs that provide employees time away from work. The pay range should be used as a general guide only. Compensation is based upon candidate experience and qualifications, as well as market and business considerations. In compliance with the local pay transparency law, the pay range for this position is $110,000 - $140,000 per year. EEO Statement Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law. Classified Information Statement - Select value to add statement to job posting : Applicants selected will be subject to a government security investigation and must meet eligibility requirements, including US Citizenship, for access to classified information.
Recruiting Company :
Bell Textron Inc.
Primary Location :
US-California-Carlsbad Job Field :
Product Support Schedule :
Full-time Job Level :
Individual Contributor Job Type :
Experienced Shift :
First Shift Travel :
Yes, 15 % of the
Time Relocation :
Unavailable Worksite :
Onsite Job Posting :
09/02/2026, 6:15:38 PM