Our client, a third-party logistics company, is looking for a Customer Service Representative (3PL) to join their team in Carson, CA. In this role, you will serve as the primary point of contact for customers regarding orders and shipments, coordinating closely with carriers, warehouse teams, and operations to ensure accurate and on-time delivery in a fast-paced logistics environment.

Key Responsibilities:

Serve as the primary point of contact for customers regarding orders, shipments, and delivery status Coordinate inbound and outbound shipments with carriers, customers, and warehouse teams Track shipments and provide timely and accurate status updates to customers Enter and maintain orders, shipment details, and customer information accurately in company systems Prepare and review shipping documents including Bills of Lading and related paperwork Schedule pickups and deliveries and communicate any changes promptly Resolve shipping, delivery, inventory, and order discrepancies in a timely manner Work closely with warehouse and operations teams to ensure orders are processed accurately and on time Respond to customer inquiries by phone and email professionally and efficiently Escalate service issues and delays to the appropriate team when necessary

Requirements:

Strong understanding of 3PL and warehouse operations required Experience with TMS, WMS, ERP, or transportation and logistics systems preferred Strong Microsoft Office skills particularly Excel and Outlook Excellent communication, organizational, and problem-solving skills Bilingual in English and Spanish is a plus

Pay & Schedule:

Pay Rate:

$22.00 - $26.00 per hour (based on experience)

Schedule:

Monday through Friday, 7:00 AM - 4:00 PM Overtime flexibility required Equal Opportunity Employment Lyneer Staffing Solutions is an equal opportunity employer committed to building a diverse and inclusive workforce. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristics. We encourage applications from candidates of all backgrounds and experiences, and we are committed to providing reasonable accommodations for individuals with disabilities throughout the application and employment process.