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Robert Half

Office and Client Services Assistant

Career Insights for Customer Service Representative (General)

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Based on California data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$42,494 / year median in California

-9% projected decline

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Job Description

A LITTLE ADMIN. A LITTLE CUSTOMER SERVICE. A LOT OF PEOPLE SKILLS.A
growing wellness and hospitality organization in Encinitas is looking for an Office & Client Services Assistant to become a key part of its front-office and administrative operations. This is a great position for someone who loves interacting with people but also enjoys the behind-the-scenes organization that keeps a business running. You'll split your time between client communication, scheduling, administrative support, records, and daily office coordination.
WHAT YOUR DAY COULD LOOK
LIKEWelcome clients and provide a warm, professional experienceAnswer incoming calls, emails, and client questionsCoordinate appointments and schedulesMaintain accurate client recordsProcess basic forms and administrative documentationAssist with invoicing and payment-related questionsPrepare daily schedules and internal reportsCoordinate supplies and office inventoryCommunicate with vendors as neededSupport managers with administrative projectsMaintain organized digital filesFollow up with clients regarding appointments or outstanding informationAssist with events and special projectsHelp identify opportunities to improve the client experience