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Grace Rose Farm

Customer Service & Operations Assistant

Pay: $46,800/yr
Posted: 8 weeks ago
Location: Fillmore, CA (Onsite)
Last Updated: 3 weeks ago
Hours: Full-Time
Expires: 9/18/2026

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Based on California data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$42,494 / year median in California

-9% projected decline

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Job Description

Grace Rose Farm is seeking an organized, tech-savvy Customer Service and Operations Assistant to manage daily order workflows and internal support communications. This is a full-time, on-site role. You will support our customer service team by managing digital data platforms and ensuring accurate, clear communications to resolve customer needs.
Hours & Compensation Position Type :
Full-time, On-site. •
Schedule :
Monday through Friday, 7:00 AM - 3:30 PM. •
Overtime :
Occasional overtime required based on business needs. •
Compensation :
$20.00 - $25.00 per hour (aligned with local market averages and above California's $16.90 minimum wage). Key Responsibilities •
Internal Email Coordination :
Communicate clearly and professionally via email directly with our customer service team. •
Workflow Management :
Manage and organize daily workflows using Google Sheets and Gmail. •
Operational Multitasking :
Multitask efficiently to balance backend team support and operational tasks. Qualifications & Skills •
Education :
High school diploma or equivalent required. •
Digital Literacy :
High level of computer literacy. •
Platform Efficiency :
Proficient with Gmail, Google Sheets, and Excel. •
Soft Skills :
Excellent written communication and organizational skills. •
Professional Experience :
Proven experience in internal support, administration, or multitasking. Preferred Qualifications (Pluses)
E-commerce Tools :
Experience with ShipStation and Shopify.
Language :
Bilingual Spanish language skills. Job Disclosure & Compliance Notice Salary Transparency & Compensation The good-faith base wage range for this onsite role in Fillmore, CA is $20.00 to $25.00 per hour . Final compensation is determined by factors such as the candidate's experience, skills, and qualifications. Equal Opportunity Employer Grace Rose Farm provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by federal, state, or local laws.
Pay:
$20.00 - $25.00 per hour
Benefits:
Employee discount Paid time off
Work Location:
In person