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SP
Sandia Plastics
Client Service Representative
Entry-Level JobVerifiedNo experience needed
Career Insights for Client Service Representative / Associate
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Scorecard
Based on California data
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What they do
A Client Service Representative or Associate receives calls from clients and customers, provides information about products, services and policies, and assists clients with transactions. Handles client inquiries and helps to resolve complaints. May help callers to complete on-line transactions. May help financial services clients to manage accounts. In banking, may handle branch service transactions.
$50,135 / year median in California
-6% projected decline
Job Description
Client Service Representative Sandia Plastics Huntington Beach, CA Job Details Full-time $19 - $21 an hour 1 hour ago Benefits 401(k) Paid time off Qualifications Computer operation Microsoft Outlook Computer literacy Spreadsheets Calendar management Organizational skills Technical Proficiency Time management Full Job Description Job Overview We are seeking a dynamic and dedicated Client Service Representative to join our team! In this vital role, you will be the friendly face and helpful voice that ensures our clients receive exceptional service and support. Your enthusiasm, organizational skills, and technical proficiency will drive positive interactions, streamline office operations, and foster strong relationships with our valued clients. This paid position offers an exciting opportunity to develop your administrative expertise while making a meaningful impact every day. Duties
- Answer phone calls, emails, messages, and service requests. o Heavy Call volume o Multitasking a must
- Communicate with clients regarding product availability, pricing, lead times, and specifications.
- Receive, enter, and process client orders accurately.
- Review purchase orders for quantities, product numbers, pricing, and delivery dates.
- Confirm order details with clients and provide order acknowledgments.
- Enter and update orders in the company's SAP system.
- Provide clients with shipment and delivery updates.
- Track open, backordered, delayed, or incomplete orders.
- Follow up with clients regarding changes, special requests, or missing information.
- Handle order changes, cancellations, returns, and client complaints.
- Maintain accurate client and order records.
- Follow up on outstanding orders and ensure clients receive timely updates.
- Maintain professional and positive relationships with clients.
- Review open orders at the end of the week and identify items requiring follow-up.
- Perform basic troubleshooting of machinery
- Help with team member hospitality services, including preparing coffee and maintaining refreshment areas.
- Monitor/replenish office and restroom supplies, including toilet paper towel, soap and other essential items.