Customer Service Associate (Receptionist) Hometown Equity Mortgage dba theLender Lake Forest, CA Job Details Full-time $23 - $24 an hour 5 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Gym membership Qualifications Active listening Phone communication Client inquiry handling Mail distribution High school diploma or GED Adaptability Negotiation Client interaction via phone calls Full Job Description Customer Service Representative I Entry Level (Receptionist)

RESPONSIBILITIES

• Contact borrowers via phone and/or email regarding mortgage servicing of loan.
• Review/sort insurance mail received in office.
• Ensure compliance with industry regulations, ethical standards, and company policies throughout the collections process.
• Provide excellent customer service to customers. Answering phone/emails.
• Meet or exceed defined department goals and metrics.
• Other duties as assigned.

QUALIFICATIONS/REQUIREMENTS

Entry-Level Strong phone contact handling skills and active listening. Customer oriented ability to adapt/respond to different types of characters. Ability to multi-task, prioritize and manage time effectively. Effective communication and negotiation skills. Exceptional problem solving and persuasive skills. Fluency in Spanish preferred (not required). High school diploma or equivalent $23.00-$24.00 per hour Why You'll Love Working at the

Lender:

Top Workplace - Voted by our employees for 7 years in a row. Fun, inclusive, and growth-minded company culture. Comprehensive benefits package including medical, dental, vision, 401(k), gym reimbursement, and more!

Job Type:

Full-time Pay:

$23.00 - $24.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance Ability to

Commute:

Lake Forest, CA 92630 (Preferred)

Work Location:

In person