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Lumora Industries, Inc
Customer Service Representative
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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Based on California data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$42,494 / year median in California
-9% projected decline
Job Description
Good Customer Service Starts With Good Conversations. At Lumora Industries, our team connects directly with customers and local communities to make telecommunications services easier to understand. We focus on professional communication, positive customer experiences, and building trust through face-to-face engagement. We're hiring a Customer Service Representative to support our TruConnect campaign in Stockton. This is a customer-facing role for someone who enjoys talking with people, asking questions, solving problems, and providing clear information. You'll learn how to handle customer interactions professionally while building skills that can transfer into future opportunities. What You'll Be Doing as a Customer Service Representative Meet with customers directly and create friendly, professional interactions. Learn TruConnect products, services, and campaign information to answer customer questions accurately. Listen carefully to customer needs and provide clear information about available options. Assist customers with questions, service information, and account-related requests. Maintain accurate customer information and follow established procedures. Share customer feedback and common questions with teammates and leadership. Participate in team meetings, coaching, and professional development activities. What We're Looking For in a Customer Service Representative Strong verbal communication and active listening skills. Friendly and professional approach to customer interactions. Comfortable speaking with customers face-to-face. Dependable, organized, and willing to learn. Ability to work independently while contributing to a team. High school diploma or GED required; bachelor's degree is a plus. What You Can Build Real-world customer service experience. Stronger communication and relationship-building skills. Experience representing a telecommunications brand. Confidence handling different types of customer conversations. Professional development through coaching, teamwork, and hands-on experience. Make Your Next Move If you enjoy helping people, communicating clearly, and working in a team environment, this could be a strong opportunity to build your professional experience. Apply today for the Customer Service Representative position with Lumora Industries.