Customer Service Associate Bilt-Well Roofing - 4.5 Glassell Park, CA Job Details Part-time $22 - $25 an hour 1 hour ago Qualifications Interpersonal skills Attention to detail Client services Organizational skills Customer support Full Job Description Job Summary We are seeking a dynamic and energetic Customer Service Associate to join our team! In this vital role, you will be the friendly face and voice of our organization, providing exceptional support and solutions to our valued clients. Your enthusiasm and proactive approach will help build lasting relationships, resolve inquiries efficiently, and ensure every customer interaction is positive and memorable. If you thrive in a fast-paced environment, possess excellent communication skills, and enjoy helping others, this opportunity is perfect for you! This paid position offers a chance to develop your skills in customer support, sales, and client services while making a meaningful impact every day. Duties Respond promptly to customer inquiries via phone, email, or chat with professionalism and enthusiasm. Provide accurate information about products, services, and policies to assist clients effectively. Handle outbound calls to follow up on customer requests or promote relevant offerings. Manage data entry tasks with precision, maintaining up-to-date records of customer interactions. Assist clients with troubleshooting issues, resolving complaints, and offering suitable solutions. Support sales efforts by identifying customer needs and recommending appropriate products or services. Maintain excellent phone etiquette and communication skills to ensure positive customer experiences. Utilize Microsoft Office tools to document interactions, generate reports, and organize client data. Demonstrate technical proficiency in navigating CRM systems and other software platforms. Uphold organizational skills by managing multiple tasks efficiently in a busy call center environment. Handle cash transactions accurately when applicable, ensuring proper cash handling procedures are followed. Collaborate with team members to improve service quality and share best practices for client communication. Qualifications Fluency in English is required; bilingual abilities are highly desirable to serve diverse client needs. Previous call center experience or customer support roles is preferred; familiarity with outbound calling is a plus. Strong communication skills—both written and verbal—are essential for effective client interaction. Proven ability to solve problems quickly while maintaining professionalism under pressure. Excellent organizational skills with attention to detail in data entry and record keeping. Proficiency in Microsoft Office applications such as Word and Excel; experience with CRM software is advantageous. Demonstrated phone etiquette and active listening skills to understand customer concerns thoroughly. Technical proficiency with computer systems, including typing speed and accuracy for efficient workflow. Experience in sales or client services roles that involve upselling or cross-selling products/services is beneficial. Ability to work well independently as well as part of a team in a fast-paced environment. Join us as a Customer Service Associate where your energy fuels exceptional service! We value your dedication and offer an engaging environment where your communication talents can shine while helping clients achieve their goals through outstanding support. This paid position provides an excellent platform for growth in customer relations, sales techniques, and technical skills—all while making a real difference every day!

Pay:

$22.00 - $25.00 per hour Expected hours: 20.0 - 30.0 per week

Work Location:

In person