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Legacy Licensing Partners, LP
Customer Support Representative
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Based on California data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$42,494 / year median in California
-9% projected decline
Job Description
Customer Support Representative Legacy Licensing Partners, LP Los Angeles, CA Job Details Full-time 2 hours ago Qualifications Live chat Managing clients in a customer support role Attention to detail Customer support Leadership Full Job Description About Legacy Licensing Partners, LP Legacy Licensing Partners, LP is seeking a customer support representative to join their team. They are looking for an organized and dependable individual with attention to detail and strong leadership skills. Legacy has been in business since 2010 and is the leading provider of licensed reusable tote bags in North America. Legacy has licenses from all the major studios including: Disney, Marvel, Lucas Films, Warner Brothers, NBC Universal, Viacom, Hasbro, etc. The family-oriented business is rapidly expanding their product line and adding placement into new retail channels and markets. Responsibilities Respond to customer queries in a timely and accurate way, via phone, email or chat Identify customer needs and help customers Update our internal databases with information about issues and useful discussions with customers Follow up with customers to ensure their issues are resolved Gather customer feedback and share with our product, sales and marketing teams Assist in training Customer Support Representatives Requirements Experience as a Customer Support Specialist or similar role Familiarity with our industry is a plus Excellent communication and problem-solving skills Multi-tasking abilities Patience when handling tough cases