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Field Service Representative I. Job in Martinez Gr8Jobs
Career Insights for Customer Service Representative (General)
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Based on California data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$42,494 / year median in California
-9% projected decline
Job Description
Calgon Carbon Corporation, a leader in environmental solutions for water and air purification, is seeking a dedicated Field Service Representative I to join our technical and maintenance department. In this role, you will operate and maintain treatment systems on customer sites and ensure compliance with regulatory and safety standards. You will play a critical part in implementing our mission to provide sustainable and innovative solutions for the environment. Responsibilities Operate and maintain water and air purification equipment on customer sites. Record and report data for compliance and quality control. Troubleshoot and repair systems as needed to minimize downtime. Provide technical support and training to customers on site operation. Ensure adherence to all health and safety guidelines during site visits. Collaborate with the engineering team to enhance system design based on field experiences. Required Skills Proficiency in maintenance tools and diagnostic equipment. Strong analytical and problem-solving skills. Ability to work independently and manage time effectively. Excellent communication and customer service skills. Familiarity with environmental regulations and safety standards.