Service Advisor Acura Dealership Metro Acura - 3.0 Montclair, CA Job Details Full-time From $55,000 a year 9 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Qualifications Service writing Business development Driver's License Automotive service Document review Process management Full Job Description High volume dealership is seeking a Service Advisor to join our award winning dealership.

• Are you a leader who can develop business and increase service sales?
• Do you have a proven track record of upselling, customer service, and a thorough understanding of the Service Advisor process?
• Are you eager to greet every customer and make the most of each opportunity? The following is a list of duties and expectations including but not limited to:
• Greet EVERY customer as soon as they arrive for service, using a clipboard, with a tag# and inspection sheet.
• Document concerns, causes, and corrections for repairs, up sells, customer information including accurate phone numbers, email addresses. Obtain signatures on ALL copies of invoices with every customer.
• Perform a 4 point walk-around with every vehicle CP and Warranty.
• At time of write up, verify customer information is correct, including cell number and email address. Verify customer receives a welcome text from My Kaarma and explain its use.
• Present all customer recommendations and up sells every time.
• Manage vehicle service/repair process from the time the vehicle arrives, while vehicle is being repaired, and until vehicle is returned to the customer.
• Provide customer with complete and accurate estimates for additional repairs and or recommendations.
• Document all changes on the repair order and in the Dealer Management System in accordance with American Acura guidelines.
• Carefully inspect every finished repair order for proper documentation, accurate pricing, clock times, and supporting documentation.
• Perform an Active Delivery including explanation of the Multi-point inspection with every customer, and explanation of the American Honda survey.
• Process payment for all customer pay operations including credit card payment, cash transactions, extended warranty payments, or other means of payment.
• Carry a walkie-talkie to communicate with other staff members as necessary.
• Complete all Acura Self Study training.
• Use review gathering tool to solicit positive online reviews.
• Use 2-way radio to communicate with other staff members as needed.
• Use Spark instant messaging to communicate with the BDC and other team members.
• Achieve monthly sales production goals set by management.
• Achieve a CSE score of 90% or higher monthly, tracked though American Acura reporting page on Acura interactive network.
• Maintain a professional appearance at all times in accordance with Metro Automotive Group employee handbook.

Job Type:

Full-time Pay:

From $55,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance

Shift:

8 hour shift

Work Days:

Monday to Friday Weekends as needed

License/Certification:

Driver's License (Preferred)

Work Location:

In person