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RH
Robert Half
Customer Service Representative
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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Scorecard
Based on California data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$42,494 / year median in California
-9% projected decline
Job Description
We are looking for a Customer Service Representative to support a nonprofit organization in Monterey, California through a contract-to-permanent opportunity. This role focuses on assisting visitors, handling payment transactions, and providing clear guidance during public-facing events. The ideal candidate is comfortable interacting with a high volume of people, delivering courteous service, and maintaining accuracy in a fast-paced environment.
Responsibilities:
- Welcome attendees and provide helpful directions and information throughout event operations.
- Process credit card and cash transactions accurately while following established payment procedures.
- Respond to customer questions in person and over the phone with professionalism and efficiency.
- Support inbound and outbound communication related to customer service needs and event coordination.
- Enter and update order or transaction details with careful attention to accuracy.
- Work closely with onsite leadership to ensure smooth daily operations and consistent service delivery.
- Resolve routine customer concerns promptly and escalate more complex issues when needed.