Job Summary:

We are seeking a dependable and customer-focused Customer Service Representative to support customers with orders, product inquiries, and general account needs for our warehouse in Santa Fe Springs . The ideal candidate will have strong communication skills, attention to detail, and the ability to work in a fast-paced automotive parts environment.

Responsibilities:

Answer customer phone calls and respond to emails regarding orders, products, pricing, and availability. Process customer orders accurately and efficiently. Provide order status updates and assist with shipping and delivery inquiries. Handle customer questions, concerns, and complaints in a professional and timely manner. Research and resolve order discrepancies, product issues, returns, and other customer concerns. Communicate with the warehouse, sales team, and other departments to ensure customer needs are met. Enter and maintain accurate customer and order information in the company system. Assist customers with identifying appropriate automotive brake products and applications when needed. Follow up with customers regarding open orders, backorders, or unresolved issues. Maintain a professional and positive relationship with customers and internal teams. Perform other administrative and customer service duties as assigned.

Qualifications:

Previous customer service or order entry experience preferred. Automotive or auto parts experience is a plus. Strong verbal and written communication skills. Good computer and data-entry skills. Strong attention to detail and accuracy. Ability to multitask and prioritize in a fast-paced environment. Professional, dependable, and customer-focused attitude. Ability to work effectively as part of a team. We are committed to providing a safe working environment that values safety protocol adherence and technical proficiency. If you're ready to bring energy to your workday while supporting seamless warehouse operations—apply now!

Pay:

$18.00 per hour Expected hours: 40.0 per week

Work Location:

In person