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FC
First Choice A/C & Heating Inc
Customer Service Representative - Mon-Wed Availability Required & Weekend Availability Preferred
Career Insights for Customer Service Representative (General)
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Based on California data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$42,494 / year median in California
-9% projected decline
Job Description
Customer Service Representative Job Summary Processes service requests, prepares paperwork for escalated calls, and fulfills customer needs to ensure full customer satisfaction, using common and proprietary concepts, practices, and procedures within call center environment. Job Duties Provide Fast, Friendly and Fun customer service to both internal and external customers Answer incoming calls related service, billing, and other departments. Schedule service/estimate appointments in a timely manner Make out bound calls to book, confirm, and survey upcoming or completed appointments Manage customer concerns and work to resolve them efficiently and effectively Other assigned duties as directed by management Help all representatives understand our brand, policy and procedures. Help with projects and focus groups as needed. Work with dispatch and supervisor on best practices. Education and Experience High school diploma or equivalent 5+ year experience in a customer service environment Key Competencies Honesty and integrity Excellent customer service skills Ability communicate empathy Critical Thinking and Problem solving Detail oriented Adept learner Able to multitask Proven ability to process high volumes of work with great accuracy Basic knowledge of Microsoft Office applications (Outlook, Excel and Word) Excellent written and verbal communication skills Physical Requirements Must be able to sit for long periods of time Must be able to work varying shifts including days, evenings, and weekends