Company Overview:

Dukers Appliance is a leading manufacturer of commercial kitchen appliances, dedicated to providing high-quality products and exceptional customer service to our clients nationwide.

Position Overview:

We are currently seeking a dedicated and experienced Customer Service and warranty Specialist to join our team. The successful candidate will play a crucial role in providing outstanding support to our customers, ensuring their satisfaction with our products and services. This position will involve a variety of tasks, including creating warranty service tickets using Salesfroce, answering customer service calls, coordinating with the service providers, data entry, and collaborating effectively within a team environment.

Key Responsibilities:

Answering incoming customer calls and addressing customer inquiries promptly and professionally. Creating warranty service tickets with enterprise software and maintaining accurate records. Coordinating service requests with external service providers and ensuring timely resolution of issues. Performing data entry tasks accurately and efficiently. Learning and understanding commercial kitchen appliances to assist customers effectively. Composing clear and concise emails to communicate with customers and internal teams. Collaborating closely with team members to achieve departmental goals and deliver exceptional service.

Requirements:

2 to 3 years of experience in customer service and call center environment. Strong communication skills, both verbal and written. Excellent problem-solving abilities and pay great attention to details. Ability to work effectively both independently and as part of a team. Associate's or Bachelor's Degree Bilingual proficiency Experience with commercial kitchen appliances is a plus.

Benefits:

Health, dental, and vision insurance Retirement savings plan Paid time off and holidays

Job Type:

Full-time Pay:

$20.00 - $23.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Education:

Associate (Required)

Work Location:

In person