Customer Service Representative - Bilingual Jones Coffee Roasters Pasadena, CA Job Details Full-time $22 - $24 an hour 1 hour ago Benefits Paid holidays Paid time off Paid sick time Qualifications Spanish Sales support Email customer support Phone communication Executive administrative support English Attention to detail Customer engagement Client interaction via phone calls Full Job Description Jones Coffee Roasters is seeking a hands-on Bilingual Customer Service Representative to join our team. This is an on-site position in Pasadena where you will work directly with the owner, Coffee Director, and leadership team to help keep daily operations running smoothly. We're looking for someone who is good with people, enjoys working as part of a team, and brings a positive attitude to work each day. Strong communication skills, a willingness to learn, and the ability to stay organized in a busy environment are important for this role. The ideal candidate is detail-oriented, organized, dependable, and solution-focused when it comes to problem-solving. You should be comfortable communicating with customers and coworkers throughout the day and enjoy helping wherever needed. Your direct supervisor will be our Coffee Director, and you will also provide administrative support, including assistance with their calendar, team scheduling, and emails. This is a hands-on position and may require lifting up to 30 pounds unassisted and up to 50 pounds with assistance, as well as extended periods of standing. What You'll Do This position supports both our retail and wholesale customers and plays an important role in keeping our day-to-day operations running smoothly.

Responsibilities include:

Respond to customer questions by phone, email and in person Provide friendly, professional support to both retail and wholesale customers Process retail and wholesale orders accurately and on time Process orders through Shopify, BlueCart, email and phone Manage customer subscriptions, including product changes, pauses and cancellations Communicate with wholesale accounts regarding orders, backorders, pricing changes, holiday schedules and product substitutions Follow up with wholesale customers to help ensure orders are received on time Coordinate and create delivery routes based on customer orders Prepare shipping labels and assist with order fulfillment and packaging when needed Assist with purchase orders, invoices and sales orders Help maintain accurate customer and order information Assist the Coffee Director with calendar management, team scheduling and emails Support the owner and leadership team with daily operational needs Assist with general administrative projects as needed What We're Looking For We'd like to meet someone who is personable, positive and enjoys being part of a team.

Qualifications:

Bilingual in English and Spanish Minimum of 2 years of customer service experience Outgoing, friendly and comfortable communicating with customers Strong phone and email communication skills Organized and detail-oriented Able to manage multiple priorities and follow through on tasks Comfortable learning new systems and technology Strong problem-solving skills and a solution-oriented mindset Enjoys working collaboratively with others Dependable and punctual Experience with Shopify, BlueCart, QuickBooks Online or similar systems is a plus, but we're happy to train the right person.

Schedule & Pay Schedule:

Monday-Friday, approximately 32 hours per week

Hours:

8:00 AM-3:00

PM Pay:

$22-$24 per hour, based on experience Benefits Paid vacation Paid holidays Paid sick leave Why Jones Coffee Roasters? We're not a large corporation. We're a family-owned company where people work closely together and where good customer service really matters. If you enjoy helping people, staying organized, solving problems and being part of a team, we'd enjoy hearing from you. If this sounds like a good fit, please apply and tell us a little about yourself and your customer service experience.

Pay:

$22.00 - $24.00 per hour Expected hours: 32.0 per week

Benefits:

Paid time off Application Question(s):

• Are you bilingual and able to comfortably communicate with customers in both English and Spanish? Do you have at least 2 years of customer service experience? Are you able to work on-site in Pasadena, California, Monday through Friday? Are you available to work approximately 32 hours per week, generally between 8:00 AM and 3:00 PM? Are you comfortable communicating with customers by phone, email, and in person throughout the day? Which of the following systems have you worked with? Shopify BlueCart QuickBooks Online Other order management/POS systems Please briefly describe your customer service experience and the types of customers you have worked with. This role works closely with customers, drivers, production, and other team members. What do you enjoy most about working with others?

Work Location:

In person