Front Desk/Customer Service Representative (Part-Time Substitute/On-Call) Rose Bowl Aquatics Center - 3.6 Pasadena, CA Job Details Part-time $18.57 - $19.00 an hour 2 hours ago Qualifications Visitor query response Retail customer service procedures Cash amount verification Email customer support Maintaining an organized workspace Client inquiry handling Answering guest questions Credit card payment processing Cash register operations Check payment processing Clean workspace maintenance Entry level Full Job Description The Rose Bowl Aquatics Center (RBAC) is seeking friendly, dependable, and customer-focused individuals to join our Front Desk Customer Service team. This is an excellent entry-level opportunity for someone who enjoys working with people in a fast-paced environment. This is a part-time substitute/on-call position , with hours scheduled only as needed to provide coverage for employee absences, vacations, and special events. Hours are not guaranteed and will vary based on operational needs. Essential Duties & Responsibilities Welcome and assist guests in person, over the phone, and via email. Register customers for programs, memberships, and special events. Assess customer needs and provide accurate information regarding programs, schedules, and facility policies. Process payments, including cash, checks, and credit card transactions. Maintain and balance an assigned cash drawer. Check guests into the facility and assist with membership services. Answer general questions and resolve customer concerns in a professional and courteous manner. Maintain a clean, organized, and welcoming front desk area. Perform other customer service and administrative duties as assigned. Schedule Part-time substitute/on-call position. Scheduled only as needed for shift coverage and special events. Availability on evenings, weekends, and holidays is required. Employees should be available to work a minimum of approximately 12 hours per week when scheduled, though hours are not guaranteed.

Compensation & Benefits Starting Pay :

$18.57-$19.00 per hour, depending on qualifications and experience. Part-time, non-benefited substitute position. Eligible for legally required benefits in accordance with RBAC policies.