As a Customer Service Representative at Vitco Foods in Ontario, CA, you will be a vital link between our company and our valued customers. You will be responsible for providing exceptional service, building strong relationships, and ensuring customer satisfaction through effective communication, problem-solving, and accurate order processing. Your positive and professional demeanor will contribute significantly to Vitco Foods' reputation as a leading food distributor.

Responsibilities:

Serve as the primary point of contact for customer inquiries via phone, email, and potentially in person. Professionally and efficiently handle customer requests regarding product information (including Vitco Foods' specific product lines), pricing, order status, delivery schedules, and invoices. Accurately process customer orders, including order entry, modifications, and cancellations, adhering to Vitco Foods' specific order processing procedures. Proactively communicate with customers regarding order confirmations, potential delays, and any relevant updates specific to Vitco Foods' operations. Investigate and resolve customer complaints and issues promptly and effectively, escalating complex issues to the appropriate Vitco Foods departments when necessary. Develop and maintain a thorough knowledge of Vitco Foods' product catalog, including ingredients, sourcing, availability, and any unique product specifications. Collaborate closely with Vitco Foods' sales, warehouse, and delivery teams to ensure seamless order fulfillment and customer satisfaction. Maintain accurate customer records and update information within Vitco Foods' CRM or order management system. Identify and report any recurring customer issues or trends to Vitco Foods management to facilitate continuous improvement within our specific processes. Process return requests and credit memos according to Vitco Foods' established policies. Provide support for special customer requests and projects specific to Vitco Foods' offerings. Stay up-to-date on industry trends, new Vitco Foods products, and company promotions. Adhere to all Vitco Foods policies and procedures. Contribute to a positive and collaborative team environment within Vitco Foods.

Qualifications:

High school diploma or equivalent required; Associate's or Bachelor's degree preferred. Minimum of 1-2 years of experience in a customer service role, preferably within the food service or distribution industry, with familiarity with the specific demands of a food distributor. Excellent verbal and written communication skills, with a professional and courteous phone manner suitable for representing Vitco Foods. Strong problem-solving and conflict resolution skills, with the ability to remain calm and empathetic when addressing Vitco Foods' customer concerns. Exceptional organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously within Vitco Foods' operational framework. Accurate data entry- heave data entry Ability to learn and retain detailed product information specific to Vitco Foods' offerings. Strong work ethic, reliability, and punctuality, aligning with Vitco Foods' operational needs. Ability to work independently and as part of a team within Vitco Foods' collaborative culture. Positive attitude and a genuine desire to provide excellent customer service to Vitco Foods' clientele.

Physical Requirements:

Ability to sit or stand for extended periods. Ability to speak clearly and hear customer inquiries. Ability to use a computer and telephone system. May occasionally require lifting and carrying light materials (e.g., paperwork, samples related to Vitco Foods' products).

Job Type:

Full-time Pay:

From $25.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Shift:

8 hour shift Day shift Morning shift

Experience:

Customer service: 3 years (Required)

Distribution:

3 years (Preferred)

Language:

Spanish (Required)

Work Location:

In person