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PRC People

Customer Support Executive Call Centre

Entry-Level JobVerifiedNo experience needed

Pay: Not specified

Posted: 3 days ago

Location: Redlands, CA (Onsite)

Last Updated: 1 day ago

Hours: Full-Time

Expires: 10/12/2026

Career Insights for Customer Service Representative (General)

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Based on California data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$42,494 / year median in California

-9% projected decline

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Job Description

Customer Support Executive

Call Centre Home Customer Support Executive
Call Centre Customer Support Executive
Call Centre Job Title
Customer Support Executive
call centre Reporting to
Customer Support Manager Working Hours
Full Time, Permanent.

Role includes shift work on a roster basis. Opening hours are between 8am-7pm

Job Purpose:

To provide outstanding customer service by understand the customers' needs and offering expert holiday support.

Typical activities:

Deal directly with customers mainly by telephone and email with the occasional face to face interaction
Deliver excellent customer support throughout and respond promptly to customer enquiries
Understand customer's needs wants and expectations and be resourceful to resolve queries.
Handle and resolve customer complaints, ensuring right compensation level is offered in a quick and effective manner
Produce accurate admin work to complete any action taken, and ensure all notes are left on customer files
Build relationships with suppliers and internal teams to work together in resolving any customer query.
Provide detailed travel product knowledge, especially cruise/rail related
Be proactive in solving customers issues, maintaining high standards of service at all times
Be highly accurate in calculations ensuring the correct costs are given to the customer
Encourage repeat customers.
Support Customer Support team in case sickness/ lateness/work overflow.
Outbound passengers to advise of itinerary and/or flight schedule changes
Outbound passengers regarding FHV refunds or to process refunds due
Customer Support admin back up support when necessary/as delegated. KPI's
Call wait time
Missed call percentage
CSQ scores
Email turnaround times