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MI
Monschein Industries, Inc.
Customer Service Representative - Inside
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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Scorecard
Based on California data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$42,494 / year median in California
-9% projected decline
Job Description
Job Summary We are seeking a Customer Service Representative
- Inside to join our team. The ideal candidates will be responsible for providing an exceptional customer service experience to our customers. Starting wages at $18/hour +, depending on experience. Responsibilities
- Communicate effectively with various contacts (Customer Service Technicians, customers, employees) to address inquiries and resolve warranty and repair issues in a timely, professional, and courteous manner.
- Direct and coordinate Customer Service Technicians.
- Direct shop runner to ensure parts are ready for following-day repairs.
- Other duties as needed and assigned. Requirements
- Knowledge of cabinetry is preferred
- Excellent communication skills
- Excellent organizational skills
- Detail-oriented
- Microsoft Office & Excel
- Bilingual proficiency in Spanish is a plus
- Data Entry
- Basic knowledge of office equipment
Job Type:
Full-time Pay:
$18.00- $24.