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Customer Service Representative
Career Insights for Customer Service Representative (General)
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Scorecard
Based on California data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$42,494 / year median in California
-9% projected decline
Job Description
Customer Service Representative Sports Basement - 3.8 Rocklin, CA Job Details Full-time 21 hours ago Benefits Profit sharing Health insurance Dental insurance 401(k) Snacks provided Vision insurance Employee stock ownership plan Opportunities for advancement Food provided Qualifications Entry level Full Job Description About Sports Basement Since 1998, Sports Basement has been more than a sporting goods store - we're a community hub offering the best brands at Basement prices, with giving back baked into our DNA. What started as a weekend-only shop in a San Francisco warehouse has grown into multiple fully stocked Bay Area locations, several newly opened Southern California stores, in-house snow and bike shops, a thriving rentals program, and a robust ecommerce website at sportsbasement.com. We've come a long way, and we couldn't be prouder of the company we've become. Our Mission We're here to help our communities shine a little brighter, live a little greener, and make the outdoors more fun and accessible for everyone. Because your gear is more than just stuff, and we're more than just a store. Our Core Values A lot of companies say they care about customers, community, and the environment. We do too - but what sets us apart is how we actually live those values every day. A few principles that guide us: Couches before profit Economical vs. Extravagant Volunteer vs. Donate Proximity vs Productivity O.K. is not O.K. Doers vs. Degrees Creativity before efficiency Autonomy before rules YES! vs. NO Safety before speed Benefits Sports Basement offers competitive wages with real opportunities for advancement. Starting pay varies by location and experience - but the perks go well beyond the paycheck: Full health, dental, and vision coverage (full-time staff) Profit-sharing bonus pool 40% off our already low prices — for life (after 2,000 hours worked) A fully stocked kitchen with free breakfast, lunch, and/or dinner A free flight for every year-equivalent of hours worked Free skiing, camping, and biking trips through our Out of the Basement program Free use of rental gear 40% reimbursement on out-of-pocket costs for individual sports activities 401(k) plan Company ESOP retirement program Flexible scheduling for students About the role Describe the role and team the candidate will be joining What you'll do Describe the specific responsibilities and job functions of the role Qualifications Describe the experience and attributes of the ideal candidate