Customer Service Representative

Customer Service Representative at LHH Customer Service Representative at LHH in Patton, California Posted in 8 days ago.

Type:

full-time

Job Description:

Customer Care Advocate/Office Service Clerk We're looking for a Customer Care Advocate/Office Service Clerk to join our client's. If you have 5+ years of experience in Customer Care Advocate/Office Service Clerk with Call center , So, this is a great opportunity to grow your career with a company known for excellence. What You'll Do Provide phone, written, and face-to-face customer service regarding benefit plans and claims Maintain working knowledge of assigned retirement and health & welfare plans Document interactions and actions accurately in system notes Process enrollments, member updates, mailers, and required forms Send correspondence related to claims and member eligibility Distribute regulatory and compliance communications Initiate and follow up on Action Requests across claims, eligibility, and retirement teams Research and resolve complex or technical issues Support general administrative tasks as assigned What You Bring High school diploma or GED 6+ months' experience in: Call center customer service OR Benefits administration / eligibility / claims OR Third-party Administrator (TPA) environment Strong verbal and written communication skills High attention to detail and documentation accuracy Professional, customer-first mindset with high integrity Solid computer skills, including MS Office Ability to interpret benefit plans, procedures, and regulations ????

Location:

San Bernardino, CA 92410 ????

Pay Range:

$20to $22/hr ???? Apply now to take the next step in your Customer Care Advocate/Office Service Clerkcareer! Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance