Farmers Customer Experience Rep Lawrence Ku Farmers Insurance San Gabriel, CA Job Details Full-time $22 - $30 an hour 4 hours ago Benefits Tuition reimbursement Paid time off Qualifications Cantonese Full Job Description Job Overview We're a top 1% Farmers Insurance Agency and one of the fastest-growing teams in the nation. Our agency is built on excellent service, deep industry knowledge, and genuine care for our clients and community. We pride ourselves on maintaining a positive, professional, and growth-focused environment and were looking for an Insurance Customer Service Representative who shares that same drive. About the

Role:

As a Customer Service Representative, you'll be the friendly and reliable point of contact for our clients. You'll assist with policy questions, billing, and claims, while supporting our agents to deliver the outstanding service our agency is known for.

Salary Range:

$22.00 - $30.00 per hour Benefits Hourly Base Salary + Commission + Bonus Opportunities Paid Time Off (PTO) Mon-Fri Schedule Hands on Training Tuition Reimbursement Requirements Fluent in Cantonese is required Coachable and eager to learn well train the right person Friendly, dependable, and detail-oriented Strong communication and organization skills Comfortable learning new systems and processes Previous customer service or insurance experience a plus (but not required) Responsibilities Deliver top-tier customer service via phone, email, and in person Handle policy updates, billing inquiries, and claims support Assist agents with administrative tasks and client follow-up Maintain accurate and organized client records Represent our agency with professionalism and care