Description A residential construction company is looking for a Customer Care Specialist to become the bridge between homeowners and the internal construction/service team. This role is more relationship-focused than a traditional customer service position and is ideal for someone who knows how to listen, organize, follow up, and actually get things resolved. You'll work with homeowners after projects are completed, helping coordinate warranty requests, service appointments, repairs, and follow-up communication.

Your Responsibilities:

+ Serve as a primary contact for homeowners with service and warranty questions

+ Receive and document warranty and repair requests

+ Review requests and determine the appropriate next step

+ Coordinate inspections, repairs, and service appointments

+ Communicate with homeowners regarding schedules and expectations

+ Work closely with construction managers, vendors, subcontractors, and service technicians

+ Track open requests until completion

+ Follow up with internal teams when work remains outstanding

+ Maintain detailed records of customer interactions and completed work

+ Research previous work orders and project information

+ Assist with homeowner documentation and correspondence

+ Escalate complex or sensitive customer concerns

+ Identify recurring service issues and communicate trends to management

+ Provide a professional customer experience throughout the resolution process Requirements + 2+ years of customer service or customer care experience

+ Construction, homebuilding, warranty, property management, or home services experience strongly preferred

+ Excellent verbal and written communication

+ Strong organizational skills

+ Ability to manage multiple open requests

+ Strong follow-up habits

+ Comfortable communicating with homeowners, vendors, and field teams

+ Proficient with Microsoft Office

+ Experience with CRM, ticketing, or project management systems preferred

+ Professional and solutions-focused demeanor TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .