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RH
Robert Half
Customer Service Representative
Career Insights for Customer Service Representative (General)
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Scorecard
Based on California data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$42,494 / year median in California
-9% projected decline
Job Description
Description We are looking for a Customer Service Representative to join our team in San Marcos, California, on a Contract basis. This position supports customers throughout the order lifecycle by providing timely updates, resolving service concerns, and helping ensure accurate, on-time fulfillment. The ideal candidate brings strong communication skills, attention to detail, and a customer-first mindset when working with both clients and internal teams.
Responsibilities:
- Manage customer orders from initial entry through final processing, ensuring all details are complete and accurate.
- Keep customers informed on order progress, product availability, shipment timing, tracking details, and expected delivery schedules.
- Prepare and distribute order-related documentation, including confirmations and shipping paperwork.
- Update existing orders as needed and communicate revisions clearly to customers and cross-functional partners.
- Work closely with sales, purchasing, inventory, warehouse, and shipping teams to support timely and accurate order fulfillment.
- Arrange shipment timing with warehouse locations and assist in coordinating deliveries.
- Track outstanding orders and take initiative to address delays, stock issues, or other service disruptions before they escalate.
- Support customers with transportation-related concerns such as damaged deliveries, freight questions, and claim follow-up.
- Handle sensitive or unexpected customer updates with professionalism, empathy, and a focus on practical resolution.
- Maintain accurate records in company systems and provide general administrative and customer support as needed. Requirements
- Prior experience in customer service, call center support, or a similar client-facing role.
- Background in order entry and order management with strong accuracy and follow-through.
- Ability to manage inbound and outbound customer communication with strong attention to detail.
- Strong verbal and written communication skills with the ability to explain updates clearly and tactfully.
- High attention to detail and the ability to perform quality checks on order information and documentation.
- Comfortable coordinating with multiple departments to resolve issues and meet customer needs.
- Proficiency with standard business systems and data entry tools used for customer and order records.