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Fix Auto Santa Ana
Customer Service Representative
Career Insights for Customer Service Representative (General)
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Scorecard
Based on California data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$42,494 / year median in California
-9% projected decline
Job Description
Customer Service & Administrative Coordinator About the Role We are looking for a friendly, detail-oriented professional to join our team at Fix Auto. In this role, you'll be the first point of contact for our customers, ensuring every guest receives a world-class experience from the moment they walk in or call, through the entire repair process. You'll also provide essential administrative support to keep our center running smoothly and efficiently. What You'll Do Warmly welcome customers and visitors, creating a positive first impression. Direct guests, vendors, and partners to the appropriate departments. Process transactions, collect payments, and provide accurate receipts. Maintain a professional, clean, and organized office environment that reflects our brand. Assist with office management, including scheduling and administrative tasks. Monitor and maintain office supply inventory. What We're Looking For Strong multitasking skills in a fast-paced office environment. Proficiency in Microsoft Office (Excel, Word, Outlook, Internet , etc.). Excellent verbal and written communication skills. A professional, polished presence—representing both yourself and our center with pride. A team player who enjoys collaborating and supporting others. Why Join Fix Auto? At Fix Auto, we're more than just a collision repair center—we're a team committed to delivering exceptional service and care. If you enjoy building relationships, thrive in a dynamic environment, and want to contribute to a company that values professionalism and teamwork, we'd love to meet you.
Job Types:
Full-time contract and pay rate depends on experience.Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insuranceWork Location:
In personJob Types:
Contract, Full-time Pay:
$20.00 - $25.00 per hourBenefits:
401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insuranceExperience:
Customer Service:
1 year (Preferred)Work Location:
In personBenefits
- Paid Time Off (PTO)
- 401(k) Plans
- Health Insurance
- Dental Insurance