Inbound Call Center Agent Help Customers Get the Answers They Need We're looking for an Inbound Call Center Agent to join our Santa Ana office and handle incoming customer conversations from the moment a call comes through to the point where the customer knows what happens next. You'll gather information, understand different situations, explain available options, and make sure requests are recorded and directed appropriately. The role combines communication, problem-solving, and accurate information handling. Day to Day Receive incoming calls and establish what the customer needs assistance with Ask relevant questions to gather complete and accurate information Explain company services, account information, and procedures clearly Help customers understand available options and appropriate next steps Review customer records before providing or updating information Enter call details and actions taken into internal systems Arrange follow-up when a request cannot be completed during the initial call Transfer matters to the appropriate department when specialist assistance is needed Keep track of requests that remain open after the initial conversation Share recurring customer questions or issues with the relevant team Follow established standards for customer communication and information handling Maintain professionalism and patience throughout each interaction What's Important You'll need to communicate clearly, listen carefully, and be comfortable having a wide range of conversations throughout the day. Accuracy is important when recording information, updating customer details, and explaining processes. Previous call center, customer service, reception, retail, hospitality, sales, administrative, or telephone-based experience is helpful, although training will be provided on our systems and procedures. We're looking for someone who is dependable, comfortable using computers, able to stay focused during busy periods, and confident asking questions when they need to clarify a customer's request. Please apply with your current resume to be considered for the Inbound Call Center Agent position. We are an equal opportunity employer and consider qualified applicants in accordance with applicable federal, state, and local laws.

Pay:

$21.31 - $24.48 per hour

Benefits:

401(k) On-the-job training Parental leave

Work Location:

In person