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AppleOne
Customer Assistance
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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Scorecard
Based on California data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$42,494 / year median in California
-9% projected decline
Job Description
Job Summary We are seeking a Customer Assistance Representative for an onsite temp-to-hire opportunity in Santa Barbara, CA. This role is ideal for a customer-focused professional who enjoys helping people, answering questions, solving problems, and providing accurate support related to billing, payments, and account inquiries. This is a great opportunity for a recent graduate or early-career candidate looking to build professional experience in customer service, financial operations, and administrative support. You will work in a fast-paced office environment with a collaborative team, supportive leadership, and opportunities to learn established business processes while developing valuable communication, problem-solving, and account support skills. Key Responsibilities
- Respond to customer inquiries by phone, email, and in person in a professional and timely manner.
- Provide support for billing, payments, account questions, and general customer service needs.
- Research customer concerns, troubleshoot issues, and recommend appropriate solutions.
- Assist with payment processing, account maintenance, and accurate transaction documentation.
- Maintain complete and confidential records of customer interactions and account activity.
- Collaborate with internal teams to resolve customer concerns and support a positive service experience. Compensation and Benefits
- Pay rate: $23.00 to $25.00 per hour.
- Job type: Temp-to-hire.
Location:
Santa Barbara, CA.- Work arrangement: Onsite attendance is required.
Duration:
Minimum 6-month assignment, with potential for extension.- Start date: ASAP. Required Qualifications and Skills
- Provide customer assistance for billing, payments, account inquiries, and service-related questions.
- Research and resolve customer concerns while maintaining accurate records.
- Support payment processing, account maintenance, and administrative customer service tasks.
- Communicate with customers and internal teams to ensure timely issue resolution.
- High school diploma or equivalent required.
- Associate's or Bachelor's degree preferred.
- Less than 1 year of experience required, with recent graduates encouraged to apply.
- Strong customer service, communication, and problem-solving skills.
- Ability to manage multiple tasks, prioritize effectively, and stay organized in a fast-paced environment.
- Strong attention to detail and accuracy when handling sensitive information.
- Proficiency with Microsoft Office, including Outlook, Word, and Excel.
- Ability to learn new systems, processes, and procedures quickly.
- Professional, positive, dependable, and solution-oriented attitude. Preferred Qualifications
- Previous experience in customer service, administrative support, retail, hospitality, banking, or a call center environment.
- Experience handling payments, billing questions, cash transactions, or account inquiries.
- Background as a Customer Service Representative, Administrative Assistant, Office Assistant, Front Desk Coordinator, Retail Associate, Bank Teller, Call Center Representative, Client Services Representative, or Student Services Representative.