Customer Care Professional - Seasonal at Intake Breathing Customer Care Professional - Seasonal at Intake Breathing in Santa Barbara, California Posted in 2 days ago.

Type:

seasonal

Customer Care Professional Department:

Customer Experience Reports to:

Sr Manager of CX Operations Location:

Santa Barbara, CA (in-office)

Employment Type:

Full-Time, Seasonal (through the end of January 2027)

Pay Range:

$22.50 - $28.50 per hour About Intake Breathing Intake Breathing is a DTC health and wellness startup helping people breathe better through our subscription-based nasal breathing device. Our customers don't just buy a product. They adopt a practice that transforms their sleep, recovery, and daily life. The post-sale experience is where that transformation either takes root or falls apart, and our Customer Care team is where it happens. We're a small, focused team that believes great systems and thoughtful tooling are how modern companies deliver world-class customer experiences. Everyone here has real ownership, real scope, and the freedom to build. The Role We're hiring multiple Customer Care Professionals to support and engage customers across phone, email, text, and video through our busiest stretch of the year. This is a full-time, seasonal position running through the end of January 2027, and it's an ideal entry-level role for someone comfortable using computer-based tools, eager to learn new software, and motivated to deliver excellent customer experiences. You'll handle real conversations from day one - answering questions, resolving issues, and supporting orders and subscriptions - and you'll be trusted with our high-priority video support inquiries, meeting customers face to face on video when they need help most. Training is provided. Prior experience using Gorgias is not required. What You'll Do Respond to customer inquiries via phone, email, and SMS using Gorgias Handle high-priority video support inquiries, providing live, face-to-face help with customers' most pressing issues Resolve customer issues clearly, calmly, and efficiently Assist customers with product questions, orders, and subscriptions Participate in occasional coaching or support video calls Document customer interactions accurately and completely Learn and adapt to new tools, workflows, and processes What We're Looking For Comfortable working on a computer for extended periods Experience using digital tools or software applications Strong written and verbal communication skills Comfortable and professional on camera for video support Reliable, organized, and detail-oriented Positive attitude and willingness to learn Nice to have: Customer support or customer-facing experience Phone or live customer interaction experience Interest in wellness or performance Why This Role You'll join a small, focused team for the most important months of our year, with real training, real responsibility, and daily reps on a modern support stack. The conversations you handle directly shape whether customers stick with a practice that improves their sleep, recovery, and daily life - and the communication, tooling, and on-camera skills you build here will travel with you wherever your career goes next. Additional Information We are hiring multiple Customer Care Professionals for this season. Employment is expected to run through the end of January 2027; the anticipated end date does not alter the at-will nature of employment. This position is non-exempt and eligible for overtime in accordance with California law. The compensation range for this position will be provided in compliance with California pay transparency requirements. Employment is at-will and may be terminated by either party at any time, with or without cause or notice. Reasonable accommodations will be provided in accordance with applicable law. We are an equal opportunity employer and consider all qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, age, disability, medical condition, genetic information, marital status, military or veteran status, or any other status protected under California or federal law.