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CF
Celestial Freight Solutions Inc.
Customer Service Representative
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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Scorecard
Based on California data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$42,494 / year median in California
-9% projected decline
Job Description
Strong customer-facing skills, including Customer Service and Customer Support, with the ability to handle inquiries and issues effectively. Focus on Customer Satisfaction and Customer Experience, maintaining a service mindset and building lasting customer relationships. Professional Phone Etiquette and clear communication skills, both verbal and written. Ability to work on-site full time in the Los Angeles Metropolitan Area and collaborate with cross-functional logistics teams. Organizational skills, attention to detail, and comfort working in a fast-paced environment with multiple priorities. Basic proficiency with Microsoft Programs; experience in logistics or transportation is a plus. High school diploma or equivalent required; post-secondary education in business, communications, or a related field is beneficial.