A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Simi Valley, CA Job Details Full-time From $18.42 an hour 1 day ago Benefits Paid time off Qualifications Virtual client meetings Customer support ticket management Face-to-face client meetings Client email correspondence Client interaction via phone calls Full Job Description Customer Service Representative About Us Western States Packaging is a trusted manufacturer of FDA-grade poly bags serving a wide range of industries that demand uncompromising quality and safety. We pride ourselves on delivering excellence in product quality, customer satisfaction, and reliable service. We are looking for a motivated, professional, and detail-oriented Customer Service Representative to join our team. The ideal candidate will be responsible for providing excellent customer service, assisting customers with their orders and questions, and supporting the office team with day-to-day administrative duties. Key Responsibilities Customer Service & Order Management Communicate with customers by phone, email, and other forms of communication. Process customer orders accurately and in a timely manner. Respond to customer inquiries regarding orders, products, pricing, availability, and order status. Provide customers with updates regarding their orders and expected delivery dates. Address customer concerns and resolve issues professionally and efficiently. Follow up with customers as needed to ensure satisfaction. Maintain accurate customer information and order records. Enter and update customer orders and information in company systems. Office & Administrative Support Assist office staff with miscellaneous administrative duties. Prepare, organize, and maintain customer-related documents and records. Assist with filing, data entry, scanning, copying, and other general office tasks. Communicate with internal departments to obtain information needed to assist customers. Support the Sales and Customer Service teams as needed. Cross-Functional Support Work closely with Sales, Production, Warehouse, and Quality Assurance to ensure customer needs are met. Communicate customer requests and concerns to the appropriate departments. Help identify and resolve order discrepancies or customer issues. Maintain professional and positive relationships with customers and coworkers. Qualifications 1+ year of customer service experience preferred. Strong verbal and written communication skills. Excellent organizational and time-management skills. Strong attention to detail and accuracy. Professional and friendly telephone and email communication skills. Ability to handle multiple tasks and prioritize responsibilities. Proficient in Microsoft Office, including Excel, Word, and Outlook. Experience with QuickBooks is preferred. Ability to work independently and as part of a team. Must be dependable, professional, and customer-focused. Preferred Qualifications Experience in a manufacturing // packaging Experience in Excel - A MUST! Experience in QuickBooks Able to Multitask Job Type Full-time Benefits Paid time off Pay Rate Based on experience and qualifications. Location Simi Valley, CA Work Location In person Interview Process The first interview will be conducted over the phone. During this initial conversation, we will discuss your experience, qualifications, availability, and the position. Candidates who move forward will be invited to the next stage, which will be an in-person interview .
