Customer Service Representative (Professional Office Experience Required) Job Summary Kilter Termite & Pest Control is seeking an experienced, professional Customer Service Representative to join our team. This is not an entry-level position . We are looking for someone with a proven background in customer service who thrives in a fast-paced office environment, communicates professionally, and takes pride in providing exceptional customer service. The ideal candidate is organized, dependable, detail-oriented, and able to confidently manage multiple priorities while maintaining a positive attitude. You should enjoy helping customers, solving problems, and working as part of a collaborative team. If you are someone who takes ownership of your work, learns new systems quickly, and consistently delivers outstanding customer experiences, we would love to hear from you. Responsibilities Greet customers professionally and create a welcoming office environment. Answer and manage a high volume of incoming calls using a multi-line phone system. Assist customers with scheduling, service questions, billing inquiries, and general account information. Provide prompt, courteous, and solution-focused customer service both over the phone and in person. Accurately enter and maintain customer information and documentation. Schedule appointments and coordinate technician routes as needed. Support general office operations including filing, correspondence, scanning, and document management. Utilize Microsoft Office and other software programs efficiently and accurately. Communicate effectively with customers, technicians, and management. Maintain professionalism, confidentiality, and attention to detail in all aspects of the position. Required Qualifications Minimum 2 years of recent customer service experience in a professional office environment . Previous experience as a Customer Service Representative, Administrative Assistant, Receptionist, Dispatcher, or similar office support role. Excellent verbal and written communication skills. Strong computer proficiency, including Microsoft Word, Outlook, and Excel. Ability to learn new software systems quickly. Experience handling multiple phone lines in a busy office. Strong organizational, multitasking, and time management skills. Exceptional attention to detail and accuracy. Professional appearance, positive attitude, and dependable work ethic. High School Diploma or equivalent. Preferred Qualifications Experience in the pest control, home services, HVAC, plumbing, restoration, or construction industries. Experience with scheduling or CRM software. Bilingual (English/Spanish) is a plus. Our Ideal Candidate The successful candidate is someone who: Takes pride in delivering outstanding customer service. Remains calm and professional in a fast-paced environment. Is dependable, punctual, and accountable. Has excellent problem-solving skills. Enjoys working with people and building positive customer relationships. Learns quickly and adapts to changing priorities. Works well independently while contributing to a team environment. Pays close attention to detail and follows through on commitments. Benefits Competitive hourly pay based on experience and qualifications. 401(k) with company matching. Medical, Dental, and Vision Insurance. Paid Time Off. Opportunities for growth and advancement within a growing company.

Please Note:

This position is best suited for candidates with recent professional office-based customer service experience. Applicants without relevant customer service or administrative office experience may not be considered.

Pay:

$22.00 - $25.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Vision insurance Application Question(s): How many years of office experience do you have? Describe the software programs you have used in previous positions.

Experience:

Customer Service :

2 years (Required)

Work Location:

In person