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Claudia Ducheneaux State Farm Agency

Licensed Insurance Representative

Career Insights for Insurance Customer Service Representative

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Scorecard

Based on California data

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What they do

An Insurance Customer Service Representative responds to customer inquiries about insurance, provides information about insurance products and services, and reports insurance claims. May explain insurance coverage or assist customers with adding or changing coverage. Handles or resolves customer complaints. Keeps records of customer communications and transactions.

$47,797 / year median in California

-6% projected decline

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Job Description

SKILLS/ ABILITIES
o Strong listening, verbal and written communications skills. the ability to explain coverage to our insureds. o
Initiative and Self Reliance:
make decisions on a timely basis and take necessary actions without direction from others.
o Goal oriented:
highly motivated and resourceful to achieve results. o Ability to learn and apply product and customer knowledge to professionally service and assist in the marketing of State Farm products.
o Problem solving ability:
apply and balance conceptual and analytical thinking by breaking down complex problems, evaluating alternative sources of action and their likely outcomes, and selecting the best alternative. o Ability to pay close attention to detail and accuracy. o Ability to create and maintain outstanding business relationships with prospects and policyholders. o Proven track record of honesty, trustworthiness, dependability and ethical behavior. o Ability to organize and act on several activities concurrently like; making coverage changes, following up with client claims and up selling when adequate for client.
MUST BE A TEAM PLAYER, POSITIVE AND HAPPY INDIVIDUAL THAT LIKES TO HAVE FUN. MUST BE EAGER TO LEARN AND BE A PART OF OUR COMMUNITY. JOB RELATED TRAINING COURSES, LICENSING AND PROGRAMS
Successfully complete all company, state and federal requirements (licenses) to market and service designated State Farm products and continue to be licensed in good standing is required . (Must be willing to obtain license) Pay varies by experience: opportunity to earn monthly and annual bonus. Commission is a payment factor as well.
Pay:
$35,234.00 - $65,431.00 per year
Benefits:
Dental insurance Paid time off Vision insurance Ability to
Commute:
Turlock, CA 95380 (Required) Ability to
Relocate:
Turlock, CA 95380: Relocate before starting work (Required)
Work Location:
In person