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RH
Robert Half
Customer Service Specialist
Career Insights for Customer Service Representative (General)
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Based on California data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$42,494 / year median in California
-9% projected decline
Job Description
You're not just answering questions. You're helping keep customers—and the business—moving.
A growing medical device company in Vista is looking for a Customer Service Specialist to support its customers, sales team, and operations group.
This is a great opportunity for someone who likes a combination of customer interaction + problem solving + administrative work. You'll be responsible for making sure orders are entered correctly, customers receive timely updates, and issues are resolved before they become bigger problems.
What you'll own📞 Customer Communication Answer questions, provide updates, and build strong relationships with customers.📋 Order Management Enter orders, verify product information, and coordinate fulfillment.🚚 Shipment Tracking Work with warehouse and shipping teams to resolve delays or delivery issues.🔎 Problem Solving Research discrepancies, backorders, pricing questions, and product concerns.🤝 Teamwork Partner with Sales, Operations, Warehouse, and Accounting to keep orders moving.
ResponsibilitiesRespond to customer inquiries by phone and emailEnter and process customer orders accuratelyMonitor order status and communicate updatesCoordinate with warehouse and shipping teamsResearch inventory availability and backordersProcess returns, credits, and order adjustmentsMaintain accurate customer recordsAssist Sales with customer requestsDocument interactions in the CRM or ERP systemPrepare customer reports and order summariesEscalate complex issues to the appropriate department
A growing medical device company in Vista is looking for a Customer Service Specialist to support its customers, sales team, and operations group.
This is a great opportunity for someone who likes a combination of customer interaction + problem solving + administrative work. You'll be responsible for making sure orders are entered correctly, customers receive timely updates, and issues are resolved before they become bigger problems.
What you'll own📞 Customer Communication Answer questions, provide updates, and build strong relationships with customers.📋 Order Management Enter orders, verify product information, and coordinate fulfillment.🚚 Shipment Tracking Work with warehouse and shipping teams to resolve delays or delivery issues.🔎 Problem Solving Research discrepancies, backorders, pricing questions, and product concerns.🤝 Teamwork Partner with Sales, Operations, Warehouse, and Accounting to keep orders moving.
ResponsibilitiesRespond to customer inquiries by phone and emailEnter and process customer orders accuratelyMonitor order status and communicate updatesCoordinate with warehouse and shipping teamsResearch inventory availability and backordersProcess returns, credits, and order adjustmentsMaintain accurate customer recordsAssist Sales with customer requestsDocument interactions in the CRM or ERP systemPrepare customer reports and order summariesEscalate complex issues to the appropriate department