Drayage Customer Service - Mandarin Speaking Preferred

Drayage Customer Service - Mandarin Speaking Preferred Paramount Logistics Inc - 3.0 West Covina, CA Job Details Full-time $4,200 - $5,000 a month 4 days ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Microsoft Word Mandarin Record keeping Computer operation Customer communication Microsoft Excel Microsoft Outlook Import management Customer service Computer literacy English Research Freight forwarding logistics Dispatching Client invoicing Analysis skills Data entry Prospecting Order entry Transportation documentation for distribution operations Entry level Under 1 year Full Job Description • Please note that this role requires 1-2 months of training in our Irwindale office before moving to West Covina. Paramount Logistics is seeking a detail-oriented and customer-focused Drayage Customer Service Representative to join our growing team in West Covina. This role plays a key part in coordinating import and export drayage operations for containerized cargo. The ideal candidate has experience in freight forwarding or drayage, thrives in a fast-paced environment, and is committed to delivering excellent customer service while ensuring accurate shipment tracking, documentation, and on-time delivery.

Key Responsibilities:

Receive A/N and delivery order with data entry Track shipment from SSL & Terminal on releasing status, and CBP exam if any Provide shipment update to the customer - shipper and consignee Coordinate with dispatcher and receiver to arrange the delivery, with troubleshooting issues in a timely manner Prepare and review freight invoice with proper documents Process incoming and outgoing shipments Communicate with customers while providing exceptional customer service Request quotations for shipments, schedule trucking deliveries Keep accurate shipment records Utilize own research, relationships, experience, problem-solving, and analytical skills to bring in potential customers Other duties assigned by team leader

Requirements Freight Forwarding:

1 year (Required) Basic computer skills (E-mail, Web browsing, Microsoft Outlook, Excel and Word) Fluency in English (Verbal & Written), Chinese (Mandarin) preferred Excellence customer service with troubleshooting ability

Job Type:

Full-time Job Type:

Full-time Pay:

$4,200.00 - $5,000.00 per month

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Do you have freight forwarding or drayage experience?

Language:

Mandarin (Preferred)

Work Location:

In person