Customer Service Representative

KJUS is dedicated to amplifying the world's most exhilarating golf and ski experiences. We achieve this through miraculous technology that goes beyond innovation, setting entirely new standards for performance, comfort, and protection. Our shared passion for golf and ski drives us to create incredible products that empower our loyal customers to fully enjoy their passions. For us, it's not just a job—it's a joyful obsession. As a result, KJUS products are found in the most remarkable ski and golf destinations worldwide. The KJUS headquarters are in Boulder, Colorado, with satellite offices in Switzerland and Scotland. Our showrooms can be found worldwide. In 2019, Acushnet Company partnered with KJUS, joining our brand with other fantastic labels like Titleist, FootJoy, Scotty Cameron, and Vokey. KJUS | Customer Service Representative Full-time - Boulder, CO Salaried, Non-Exempt Responsible for front-line communication with customers, consumers, and Sales Representatives by providing superior customer service. Properly ensure consistent communication of products, programs, availability, and lead time information while coordinating special projects and resolving concerns with a proactive, solutions-oriented approach. This position will report directly to the Customer Service Manager.

Responsibilities:

Customer Service (60%) Expert in answering wholesale and ecommerce customer phone calls and emails, addressing customer concerns and/or needs in a professional, efficient, and caring manner. Evaluate, process, and complete warranty claims with professionalism and superior customer service Account Invoicing Retain a vast understanding of product lines Maintain working knowledge of company policy with regards to products and service policies Contact clients and agents to provide sales, product, pricing, and inventory data as required by sales team General administrative support to operations, sales, and marketing departments Assist with order processing and re-order requests Create and process returns for wholesale and ecommerce customers. Issue credits and refunds. Record Keeping and Data Management (40%) Support in managing the accuracy, availability, and data integrity of inventory (including salesman samples) across all business systems Maintain customer files, orders, correspondence, invoices, payments Order entry and processing Consistent communication and follow up with third party logistics partner Assist with accurate, timely fulfillment and shipment of orders - both in house and nationally Coordinate with the marketing and e-commerce on direct-to-consumer promotions, events, etc. Assist with golf or ski trade show booths and/or events as needed Work at our seasonal and year-round retail stores as needed

Qualifications:

High school diploma or equivalent, bachelor's degree preferred 2 years of eCommerce or customer service experience Extended periods of time sitting and/or standing, occasional lifting Proficient computer skills (MS Office, Outlook) A passion for outdoor sports industry

Benefits:

15 days vacation 12 paid holidays 6 sick days Medical Dental Vision 401k …and more! #LI-AB1 #

LI-Hybrid Pay Range:

$44,643.00-$53,739.00 Ready to Make an Impact? Join us at KJUS and be part of a team that values excellence and innovation. EEO and Additional Statements Acushnet Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with a disability. EEO Employer/Veteran/Disabled. Acushnet Company respects the intellectual property and confidential information of third parties. Our policy is that no employee or applicant shall disclose confidential information of a third party to Acushnet Company. Accordingly, please do not include any confidential information of a current or previous employer on your resume or any other materials you provide to us. Acushnet Company participates is E-Verify. Please click here for more details. Global Candidate Privacy Notice

WHERE PERFORMANCE MEETS PURPOSE

The history of Acushnet Company is tightly woven in the game of golf. From the beginning, we've been unwavering in our purpose to enrich the experience of dedicated golfers through superior product performance, technological innovation, unmatched quality, and exceptional service. Our dedicated associates bring their unique experiences and perspectives and are united by a common purpose. Our team takes great pride in their work, living by the credo: 'Autograph your work with excellence.' This commitment to excellence, along with the passion and dedication of our associates, has earned us our position as leaders in every category in which we compete. Our strong culture, driven by our core values, continues to drive our success. Home to leading golf brands and products - including Titleist, the #1 ball in golf, and FootJoy, the #1 shoe and glove in golf, we honor our rich history while staying focused on the future. We embrace our role as "bridge builders" and are committed to leaving our brands, communities, and the game of golf in a better place. Our drive to innovate is purposeful, ensuring our future is as strong as our position leading the golf industry.