We are looking for a Customer Service Representative to join a Contract role supporting residents and property-related inquiries in Lakewood, Colorado. In this position, you will review questions submitted through an online portal, investigate account details using internal resources, and provide timely written updates to customers. This opportunity is ideal for someone who communicates clearly, works well independently, and can navigate research-driven service tasks with accuracy and professionalism.

Responsibilities:

Review incoming resident inquiries through the company portal and determine the nature of each request Investigate resident accounts, property records, and related information by using internal databases and search tools Upload insurance policies and supporting documentation accurately while maintaining complete digital records Respond to customers with clear status updates, follow-up messages, and next-step guidance as issues progress Assist with resident liability program support, including reviewing questions tied to coverage and claim outcomes Research refund-related concerns and policy denial questions to identify accurate information for customer responses Use independent judgment to resolve unclear cases, including verifying alternate policy details or matching records when information is incomplete Build knowledge of company systems and processes during training while taking on a broader range of customer inquiries over time At least 1 year of experience in customer service, administrative support, or a similar office-based role Strong written communication skills with the ability to explain updates and findings clearly to customers Comfortable conducting online and system-based research to locate account details and supporting information Ability to work independently, assess issues, and determine practical next steps with limited supervision Strong attention to detail when entering data, reviewing documents, and managing portal-based tasks Proficiency with general computer applications, email communication, and digital record management Adaptability in a hands-on environment with changing priorities and evolving responsibilities TalentMatch ® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice .