Wheels Manufacturing, LLC Customer Service Rep Posted by Wheels Manufacturing on 07/14/2026 Job Basics

Industry Sector:

Bike

Job Categories:

Customer Service

Company Type:

Manufacturing

State:

CO

City:

Louisville

Country:

United States

Required Experience:

Contact Name:

Dave Smith

Contact Phone:

303-410-7336

Job Type:

Full Time

Salary:

$19

• $24/hr Required to

Relocate:

Required to

Travel:

Employee May Telecommute:

No

Job Seeker Must Live Within:

Job Description & Requirements

WHAT YOU WILL BE ACCOUNTABLE FOR

The Customer Service Representative will work with Wheels Manufacturing customers to provide product support and respond to warranty questions and concerns. Additionally, this person will assist the customer in identifying which Wheels Manufacturing products can fullfill their repair and service needs. This individual will be responsible for customer order entry via phone, email, or in the Wheels Manufacturing Magento e-commerce software platform, and will work collaboratively with Wheels Manufacturing shipping department to ensure that all "Wheels Direct" customer orders are fulfilled each day. Provide excellent service to Wheels Manufacturing customers to ensure they have a positive experience and receive the products or information they need Become a subject matter expert regarding Wheels Manufacturing products and technical information, and be able to communicate in a clear and concise way to Wheels Manufacturing customers Stay current and informed of cycling industry news and trend and conduct product research and maintain product compatibility resources Communicate and document any recurring operational or customer issues to supervisor in a timely manner Assist with Minimum Advertised Price policy (MAP) monitoring and enforcement program Provide monthly reporting from the Magento e-commerce platform, to your supervisor as needed Make a positive contribution to Wheels Manufacturing culture, share best practices with the Sales team, learn continuously, and share feedback with others Wear multipe hats to support the team by taking on special projects in areas such as shipping, order picking, or assembly Other tasks and responsibilities as assigned.

• Represents essential duties.

WHAT YOU NEED TO SUCCEED

REQUIRED

QUALIFICATIONS

High school diploma or GED 2+ years of experience in customer service (responding to inquiries via email, phone, and social media Basic understanding of product sales to customers. Excellent relationship building skills supplemented by self-awareness and continuous self-improvement Excellent verbal and written communication skills as well as the ability to interpret others by observing tone and body language Intermediate working knowledge of Microsoft Office along with the ability t oquickly learn other programs as needed Experience with shipping software, picking orders and packaging

PREFERRED QUALIFICATIONS

Bicycle industry experience strongly preferred Advanced knowledge of bicycle parts and components Adobe Magento e-commerce platform or similar e-commerce platform experience

OTHER RELATED CRITERIA

Travel Up to 5% travel required which may include travel via airplane and/or motor vehicle requiring a valid driver's license Physical Requirements Must be able to lift 50 lbs on a regular basis Mostly sedentary but may include periods of standing during the day Prolonged exposure to computer screens

MODEL CORE VALUES

Innovation

• We are creators and makers that encourage and nurture novel thinking. We are not afraid to experiment and learn in the pursuit of creating something special Integrity
• We behave with the highest sense of ethical conduct; we live and act with integrity and honesty. We are deeply trustworthy and honorable in all that we do Responsibility
• We are proactive and work to shape our future. Being problem solvers at heart, we seek out solutions and take ownership of outcomes as individuals and as a company Craftmanship
• We care about what we make and pursue the highest of quality in everything we create. We strive for expertise in our field, and we endeavor to continually improve the skills of our craft Deliver Greatness
• Together we harness our passion for quality, craftsmanship, innovation, and cycling to accomplish great things. We set our goals high and we continually strive to create something special Be a True Partner
• We work to develop deep partnerships based on trust and respect with our customers, coworkers, vendors.

We seek to create solutions where all parties thrive We seek talent from all backgrounds to join our teams, and we encourage our employees to bring their authentic and best selves to work. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Wheels Manufacturing approaches pay in an ethical and transparent way. Pay ranges are assigned to a job based on market data from 3rd party salary benchmark data as well as balancing internal equity of other roles with similar levels of responsibility. Individual pay within the range can vary for several reasons including, but not limited to, skills, abilities, experience, tenure, performance, and available budget. About Wheels Manufacturing Welcome to Wheels Manufacturing, one of the world's largest suppliers of high-quality bicycle derailleur hangers, small parts, repair parts, and specialty tools. We started in 1988 in Boulder, Colorado as a small machine shop producing cog removal tools and chain ring spacers, and quickly grew into a large-scale manufacturing facility producing a full line of small parts totaling over 1000 products. We are now located in Louisville, Colorado, about 10 miles from our original location. At Wheels Manufacturing we strive to meet the demands of today's cyclists and service centers. We have real cyclists working in our facility, willing and able to tackle any technical questions that might arise during your repair or build. Have a question? Just give us a call and you will get a live person, not an answering machine or endless voicemail options. All of our products are made to exact tolerances with the highest quality materials. We have an extensive range of equipment in our machine shop, including CNC mills and lathes, as well as a large array of manual machines and equipment. Our parts deburring and polishing room completes the finishing process to make our products look their best. Whether you are a cycling enthusiast, bike shop owner, frame builder or manufacturer, Wheels Manufacturing can help you with any need you may have. Give us a try

• you'll be pleased you did.