A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Customer Service Representative Job Overview We are seeking a dedicated and detail-oriented Customer Service Representative to join our team. This role is vital in ensuring exceptional tenant support and efficient office operations. The ideal candidate will possess strong communication skills, proficiency with various office management tools, and a commitment to providing outstanding service. The position offers an opportunity to work in a dynamic environment where organizational skills and technical proficiency are highly valued.
Duties & Core Responsibilities:
Communication:
Answer incoming calls, emails, and live chats while actively listening to customer concerns.
Product Knowledge:
Maintain expert-level information about the company's offerings to accurately guide customers.
Documentation:
Record details of customer interactions, comments, and actions taken within Customer Relationship Management (CRM) platforms
Issue Resolution:
Troubleshoot emerging problems and escalate highly complex issues to senior teams or specialized departments. Respond promptly and professionally to tenant inquiries via multi-line phone systems, email and several software systems. Manage front desk responsibilities for multiple locations, including greeting visitors, processing move in's, move outs, directing work flow to maintenance, handling cash, and directing calls. Maintain accurate tenant records, files, and spreadsheets, ensuring data integrity and confidentiality. Assist with calendar management, appointment scheduling, and coordinating with tenants, office staff, and maintenance. Handle clerical tasks including proofreading documents, filing paperwork, and organizing office supplies. Ensure excellent phone etiquette and tenant communication to foster positive relationships. Support office management activities to improve workflow efficiency and productivity. Experience Prior experience in office administration or customer service roles is preferred. Familiarity with office productivity and utilizing several software systems Experience with multi-line phone systems, data entry, filing, and clerical tasks is beneficial. Bilingual skills are a plus for serving diverse client populations effectively. Strong organizational skills with the ability to manage time efficiently in a fast-paced environment. Previous experience as a receptionist, administrative assistant, or in medical/dental front desk roles will be considered advantageous. Demonstrated ability to communicate clearly via phone and email with professionalism and courtesy. This position is an excellent opportunity for individuals seeking a rewarding role in customer support with room for growth within an organized office setting. Candidates should be proficient in computer literacy, detail-oriented, and capable of managing multiple tasks efficiently while maintaining high standards of customer service excellence.
Job Type:
Full-time Pay:
$17.00 - $20.00 per hour Expected hours: 40.0 per week
